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Tertiary Catalogue

Episode 07: Using Telephone and Internet

Improving Customer Relations

Answering the telephone is a different skill to face-to-face communication. This clip elaborates on these difference and demonstrates the dos and don'ts of phone conversations. It also looks at the ways in which the internet has changed the way business communicate with customers.

Rating: E
Production Year: 2018
Duration: 10 min
Series: Improving Customer Relations
Printable Resources: Yes

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