Episode 10: Resolving Problems for Customers
This clip teaches learners about the importance of resolving problems for customers well, and the best approaches to take to resolving issues. The video also covers some useful customer complaint statistics, and how to use the 'brain see-saw' to avoid being emotional hijacked by a complaint.
Production Year: 2018
Duration: 14 min
Series: Improving Customer Relations
Printable Resources: Yes
Want to learn more about ClickView?
We would be more than happy to come to your school and show you how your teachers and students can benefit from ClickView.Request a free trial