Tertiary Catalogue

Episode 10: Resolving Problems for Customers

Improving Customer Relations

This clip teaches learners about the importance of resolving problems for customers well, and the best approaches to take to resolving issues. The video also covers some useful customer complaint statistics, and how to use the 'brain see-saw' to avoid being emotional hijacked by a complaint.

Rating: E
Production Year: 2018
Duration: 14 min
Series: Improving Customer Relations
Printable Resources: Yes

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