Secondary Catalogue

Series: Management and Commerce


A Greener Workplace: Planning and Managing Sustainability

A Greener Workplace: Planning and Managing Sustainability

The 'green' approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream to the point where businesses across the globe realise that adopting an environmentally sound philosophy is essential - not only...Show More
Appreciating Diversity

Appreciating Diversity

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
Behaving Unprofessionally

Behaving Unprofessionally

Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking...Show More
Break Times

Break Times

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Cash Handling

Cash Handling

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Creative Force: Technology Driving Change

Creative Force: Technology Driving Change

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention....Show More
Customer Service

Customer Service

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure...Show More
Discounts

Discounts

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Discrimination in the Workplace

Discrimination in the Workplace

The need to understand what constitutes workplace discrimination is becoming increasingly important. How can we distinguish between discrimination and other forms of common, albeit undesirable, behaviour? Eve Ash and Peter Quarry address these...Show More
Enhancing Teamwork

Enhancing Teamwork

Challenging times have brought about a critical emphasis on building successful teams. This programme breaks down the four different stages that developing teams go through, and the critical ever-changing roles of the team members. By putting a...Show More
Ethical Behaviour

Ethical Behaviour

What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the performance of a business? In answering some common questions about ethics, Eve Ash and Peter Quarry tackle this sometimes...Show More
Floats and Balances

Floats and Balances

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Generational Diversity

Generational Diversity

Different ages working together is not new, but the phenomenon of three ‘generations’ – Baby Boomers, Gen X and Gen Y - all working together is both complex and fascinating. This title highlights the key features of different workforce age...Show More
Handling Anyone Difficult

Handling Anyone Difficult

We all have to deal with difficult people but we don’t all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4....Show More
Has That Buck Stopped Yet?

Has That Buck Stopped Yet?

Responsibility – every individual in every workplace has it, but sadly, there are some who don’t take it. This animated programme features Tom, an experienced employee who is responsible for inducting Buck, a new recruit, into his...Show More
It's All About Culture

It's All About Culture

The culture of any workplace is shaped by its people. It is unique to each workplace because the people are unique. If the personnel changes, so does the culture – often in small, but significant ways. This programme covers important aspects...Show More
Listening Actively

Listening Actively

It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session...Show More
Living with Change

Living with Change

This engaging programme is broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your own workplace and is suitable for all levels of staff across the organisation. Living with change...Show More
Management Styles: Authoritarian and Delegative

Management Styles: Authoritarian and Delegative

Management styles can be broadly categorised into four types. In this program, we examine two styles – authoritarian and delegative. As two recruitment companies meet for their annual 10-pin bowling showdown, the characteristics of each...Show More
Managing Change

Managing Change

This engaging programme is broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your own workplace and is suitable for all levels of staff across the organisation. The programme...Show More
Occupational Health and Safety in the Office

Occupational Health and Safety in the Office

In today's society, occupational health and safety is everywhere, and the office environment is no different. There are always health and safety issues to be aware of. In this programme we take a good look at the legislative standards, office...Show More
Planning and Organising

Planning and Organising

Strong planning and organizing skills are always important and it is vital in any organization that people do the tasks that they have committed to. Serena discovers Marcus and Serena have not planned together for the upcoming conference when...Show More
Playing Your Part 1: Diversity in the Workplace

Playing Your Part 1: Diversity in the Workplace

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation,...Show More
Risk Maker Risk Taker: A Managers Guide to Risk

Risk Maker Risk Taker: A Managers Guide to Risk

This Australian production is an ideal tool for training in the risk management process consistent with the new standard ISO 31000:2009. Risk Maker Risk Taker is a highly regarded programme, used by major organisations and universities...Show More
Stock Calculations

Stock Calculations

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale...Show More