Secondary Catalogue

The 'green' approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream to the point where businesses across the globe realise that adopting an environmentally sound philosophy is essential - not only to maintain credibility and protect the bottom line, but also to attract the best employees. People expect business to be at the fore with regard to sustainability - to lead changes in thinking and behaviour. This programme discusses the benefits of 'green' workplaces. The lead must come from the top - managers and business owners find themselves needing to be increasingly in tune with sustainable and ecological thinking. We hear from leading business people and sustainability experts about environmental corporate culture and practices and gain an insight into how to effectively implement a policy and strategy. Featured in the program are Geoff Gourley a leading business environmentalist and consultant, and representatives from Fujitsu. Show Less

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage to retain their positions and all the staff are now required to help them improve their English. Show Less

Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking supplies, personal media, inappropriate dress, name calling, flirting, relationships at work and touching. Show Less

Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker otherwise you and others can start to feel isolated and left out, and misunderstandings can arise. Show Less

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a timesheet, including times in 12-hour and 24-hour format. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the retail industry but needing to practise their numeracy skills. Show Less

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that customers are given the correct change for their purchases, even when the POS system is unavailable! Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specialises in web and multimedia development for clients ranging from universities and major health authorities to individuals. The programme explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas. Show Less

Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not become a Cultural Chameleon! Show Less

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure that needs are met and expectations realised at best, and preferably exceeded. This film provides students of a range of business-related areas with a resource that explores customer service through the eyes of five individuals who are passionate about delivering excellence. There are also street interviews. It explores the importance of customer service, what is involved in providing good service, product knowledge, health and safety, dealing with customer complaints and monitoring customer service. It targets learners at senior secondary and FE levels. Show Less

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale stock in a skate shop. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the retail industry but needing to practise their numeracy skills. Show Less

The need to understand what constitutes workplace discrimination is becoming increasingly important. How can we distinguish between discrimination and other forms of common, albeit undesirable, behaviour? Eve Ash and Peter Quarry address these questions whilst providing sound advice for employers and employees about managing discrimination at work. Show Less

Challenging times have brought about a critical emphasis on building successful teams. This programme breaks down the four different stages that developing teams go through, and the critical ever-changing roles of the team members. By putting a business team under the microscope in a team-building exercise with Guy Moxley from Team Building Australia, this program exposes the bare-boned mechanics of how teams form, function and how they can reach new heights of performance. Show Less

What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the performance of a business? In answering some common questions about ethics, Eve Ash and Peter Quarry tackle this sometimes sensitive subject with clarity and precision. Show Less

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale and totalling up different denominations. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the retail industry but needing to practise their numeracy skills. Show Less

Different ages working together is not new, but the phenomenon of three ‘generations’ – Baby Boomers, Gen X and Gen Y - all working together is both complex and fascinating. This title highlights the key features of different workforce age groups and the resulting issues for managers and those involved in recruiting, developing and retaining staff. The leader’s guide, workbook and video combine to create a complete package of ‘generation basics’ which can be used to build a higher level of awareness and develop strategies to improve workplace relationships, tap into expertise, and retain talent. This title will be beneficial across many levels of an organisation, from business owners to trainers to team members working in cross-generational groups. Show Less

We all have to deal with difficult people but we don’t all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4. Ignore bad behaviour from other people involved. 5. Give feedback about bad behaviour. 6. Build your skills to improve how you manage difficult people. Show Less

The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring relationships found that the most successful relationships were those in which the mentee was most active and the mentor least active. Show Less

It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills. Show Less

This engaging programme is broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your own workplace and is suitable for all levels of staff across the organisation. Living with change helps you take your employees through the four different stages of change to minimise fear and confusion. They will reject it, resist it, reflect on it, but in the end resolve it - the challenge and excitement of new opportunities will triumph over all the negative perceptions of change. Show Less

Management styles can be broadly categorised into four types. In this program, we examine two styles – authoritarian and delegative. As two recruitment companies meet for their annual 10-pin bowling showdown, the characteristics of each management style are examined. This program is an ideal stimulus for thought and discussion about the benefits, disadvantages and implications of adopting different approaches to management in relation to the diversity of people and staff encountered in any workplace. Show Less

This engaging programme is broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your own workplace and is suitable for all levels of staff across the organisation. The programme covers four key learning points: Passion - believing in what you are trying to achieve; People - recognising the types of people in your organisation, from enthusiasts to resisters; Planning - when implementing change, careful planning is essential and can determine whether it will be accepted or not; and Perseverance - with change, you can nearly always guarantee resistance so determination is a must. Show Less

With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However, as face-to-face interaction becomes less frequent, greater efforts are needed to maintain an effective team culture. Managers need to lead by example - here are some top tips to help... Show Less

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences of having the wrong attitude to safety can be deadly! In this video, you'll meet the Zombusters team and see how complacency, rushing, distractions, and unfamiliarity can get the better of us, and how to avoid these mind-traps. Show Less