Secondary Catalogue

Series: Cutting Edge Communication


Accepting Change

Accepting Change

Implementing change is always difficult and there will always be people who wish to maintain the status quo. In this episode we see Marcus as he informs the team of an imminent change, but everyone is annoyed. Steve and Sanjay object to spending...Show More
Apologising Carefully

Apologising Carefully

When making an apology it is important that it be genuine, sincere and thought out. An apology that is false is easily seen through and will not have the desired effect. Serena is inspired to apologise to Carol and wants a Sorry Day at Cutting...Show More
Appreciating Diversity

Appreciating Diversity

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
Behaving Unprofessionally

Behaving Unprofessionally

Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking...Show More
Breaking Bullying

Breaking Bullying

Bullying is repeated intimidation. It's unacceptable and illegal. In this entertaining episode, Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team, and takes a radical approach to...Show More
Building Relationships

Building Relationships

For a team to work effectively together there must be relationships built of trust, understanding and mutual respect. Marcus sets up a speed socializing exercise to give staff an insight into building long lasting relationships. Steve is chosen...Show More
Coaching New People

Coaching New People

It is important to encourage new people to feel welcome and encourage them to be part of the team. This program covers assisting them to settle in, offer them practical steps to build skills and give them your time and encourage them. In addition...Show More
Creating a No-Blame Culture

Creating a No-Blame Culture

When mistakes are made in the workplace, everyone is quick to find someone to blame. In this episode Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release....Show More
Creating Positive Impressions

Creating Positive Impressions

Making a positive first impression is vital. In episode one Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives her staff tips on smiling and positive facial expressions. When...Show More
De-Cluttering the Office

De-Cluttering the Office

It is important that the office space is clean and tidy, free from clutter and hazards. Carol is on a mission to de-clutter the messy office so it's tidy, motivating and safe. She implements a clean-desk policy but some team members don't want to...Show More
Defusing Anger

Defusing Anger

Anger can erupt from anyone at any time and having strategies in place to control and manage that anger is very important. Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes...Show More
Developing Successful Mindsets

Developing Successful Mindsets

A negative mindset can affect a whole team or business, so it is very important to managers to make sure that their team has positive mindsets and thinking. In this second episode we see Steve, who is dejected. Casey tries to cheer him up and...Show More
Embracing New Ideas

Embracing New Ideas

New ideas keep a business developing and growing, but all ideas need to be approached with creative suggestions and enthusiasm. In this episode Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko...Show More
Enhancing Service

Enhancing Service

Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her go. Marcus introduces Barney Bradley who instructs everyone...Show More
Ensuring a Respectful Workplace

Ensuring a Respectful Workplace

It is important that every workplace is one where we respect our fellow colleagues and are treated with respect in return. In this episode Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol...Show More
Ensuring Security

Ensuring Security

Marcus reports the sad news to the team that Casey’s pet ferret’s ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors’ identification and notices that he is not...Show More
Explaining Skillfully

Explaining Skillfully

When you are explaining details and concepts in a business environment, it is important to understand the techniques for explaining them effectively. The art of explaining concepts and information is covered in four key steps about engagement,...Show More
Facing Social Media

Facing Social Media

It is important for every business to have an appropriate social media policy that is understood and adhered to. In this episode Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which...Show More
Giving Hygiene Feedback

Giving Hygiene Feedback

Giving personal hygiene feedback can be a very sensitive topic. In this entertaining third program the team becomes aware of Sanjay's body odour, and subtle remarks don't help. Alex tries an anonymous gift of personal hygiene products on his desk...Show More
Giving Managers Feedback

Giving Managers Feedback

Three-sixty degree feedback is very important in the workplace. Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to...Show More
Handling Anyone Difficult

Handling Anyone Difficult

We all have to deal with difficult people but we don’t all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4....Show More
Handling the New Wave

Handling the New Wave

Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help them move forward. Carlos...Show More
Handling Tricky Appraisals

Handling Tricky Appraisals

Performance appraisals can be difficult if one party expects a result far different to their actual appraisal. In this episode Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be...Show More
Listening Actively

Listening Actively

It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session...Show More
Making Decisions

Making Decisions

Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions....Show More