Tertiary Catalogue

Series: Communication in the Workplace


Conflict Management

Conflict Management

Set in the production office of fictional current affairs programme "Sighted," this 26 minute programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday...Show More
Customer Service

Customer Service

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure...Show More
Negotiation in the Workplace

Negotiation in the Workplace

In everyday life, negotiation is an important communication skill. This programme explores the fundamentals and intricacies of the negotiation process through a fictional scenario of a high school teacher attempting to organise a training camp...Show More
The Nature of Workplace Communication

The Nature of Workplace Communication

This informative program is about communicating in the workplace and follows a week in the life of fictional cleaning company Clean as Krystal. With manager Barry Walton as your guide, this program covers topics such as: · What is...Show More
Writing in the Workplace

Writing in the Workplace

This engaging programme provides the student with an overview of the purposes and advantages of writing as a medium and the advantages and disadvantages of writing compared with speaking. It covers the following areas: - Defining writing -...Show More