Tertiary Catalogue

Series: Sales and Service Masterclass


Closing the Sale

Closing the Sale

In this programme, the panel discusses conventional notions of 'closing the sale' and challenge popular thinking about this most crucial of steps. The merits of the 'formula' approach versus a more instinctive, organic process are debated. Key...Show More
Managing Difficult Customers and Complaints

Managing Difficult Customers and Complaints

The programme examines how to effectively resolve conflict, whilst preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered that will assist sales people, helping them to work through solutions...Show More
Presenting with Impact

Presenting with Impact

Examines how sales people can present their products and services with greater impact. The panel share their thoughts on presentational style and examine the importance of product knowledge, organisation and order of information. Key Training...Show More
What Customers Love and Hate

What Customers Love and Hate

Learn to engage customers by focusing on what they love and avoiding what they hate. Viewers are challenged to assess their current methods and style and apply the principles uncovered by the latest behavioural studies that show why people buy,...Show More