Tertiary Catalogue

Series: Conflict De-Escalation Techniques for Face Covering Policies


Communicating with Difficult Customers

Communicating with Difficult Customers

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a...Show More
Communicating with Difficult Employees and Coworkers

Communicating with Difficult Employees and Coworkers

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of...Show More
Preparing Your Workplace for a Face Covering Mandate

Preparing Your Workplace for a Face Covering Mandate

It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a...Show More