Tertiary Catalogue

Series: Human Resources


About Conflict Resolution

About Conflict Resolution

This Real Smart programme addresses conflict and conflict resolution. This fast-paced, fun and information-filled programme explores what conflict is, what causes it, and its presence in everyday life. Conflict Resolution covers many points,...Show More
Absence Minded: Managing Absenteeism

Absence Minded: Managing Absenteeism

Absenteeism is as common as the common cold and it costs businesses a lot of money. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare...Show More
Addressing Bullying in the Workplace

Addressing Bullying in the Workplace

In this second programme in the Dealing with Workplace Bullying series we focus on effective means of dealing with bullying behaviour at work. The first part of the programme addresses the mechanics of policy development and handling incidences...Show More
Anna or Mat?

Anna or Mat?

Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?
Appreciating Diversity

Appreciating Diversity

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
As Old As You Feel: Promoting Age Diversity at Work

As Old As You Feel: Promoting Age Diversity at Work

Does age matter in your particular organisation? Is everyone treated fairly? Is the best person recruited for the job? Are all members of the team encouraged to develop their skills? This challenging programme uses light-hearted animation to...Show More
Assessment Centre Interviews

Assessment Centre Interviews

Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership. Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the...Show More
Behavioural Interview Triggers

Behavioural Interview Triggers

A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach.
Behavioural Interviewing

Behavioural Interviewing

This programme explores a relatively new method of job interviewing. Interviews are based on previous experiences of the applicant, combined with scenarios and examples to help predict future behaviour. Employers can avoid the potentially...Show More
Behavioural Interviewing: Taking the Guesswork Out of Recruitment

Behavioural Interviewing: Taking the Guesswork Out of Recruitment

The aim of this recruitment training programme: To use the concept of 'behavioural interviewing' to predict the future performance of candidates. About this interviewing programme: Anyone who wants to conduct an effective interview needs to...Show More
Body Language & Rapport in Interviewing

Body Language & Rapport in Interviewing

The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build rapport and ensure you put your applicants at ease. Learn about providing encouragement and explaining positively and how to...Show More
Building the Perfect Team: Belbin's Team Role Theory in Action

Building the Perfect Team: Belbin's Team Role Theory in Action

Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal...Show More
Can You Spare a Moment? - Counselling Skills

Can You Spare a Moment? - Counselling Skills

With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support...Show More
Career Management and Talent Review

Career Management and Talent Review

Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process. Peter explains the talent review process, involving comprehensive information...Show More
Coaching New People

Coaching New People

It is important to encourage new people to feel welcome and encourage them to be part of the team. This program covers assisting them to settle in, offer them practical steps to build skills and give them your time and encourage them. In addition...Show More
Conflict Management

Conflict Management

Set in the production office of fictional current affairs programme "Sighted," this 26 minute programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday...Show More
Creating a No-Blame Culture

Creating a No-Blame Culture

When mistakes are made in the workplace, everyone is quick to find someone to blame. In this episode Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release....Show More
Creative Brainstorming for Innovation

Creative Brainstorming for Innovation

Organisations are becoming more interested in innovation and creativity, but how do we foster these practices? Psychologist Peter Quarry interviews Yvonne Adele, and investigates practical ways to help your staff access their creative...Show More
Criticism and Failure

Criticism and Failure

Chapter 1: Embracing Failure Choose to see failure as a sign of you reaching the edge of your comfort zone. Fight against perfectionism, which just makes you miserable. Try deliberate imperfection. You could actively seek out low-risk experiences...Show More
Dealing with Conflict Case Studies

Dealing with Conflict Case Studies

WARNING: Programme contains language that may be offensive. Features four case studies look at conflict resolution scenarios in the workplace: 1. The Urgent Order - The Boss wants Lis to stay back, but has given her no notice. 2. Trouble in...Show More
Dealing with Manipulative People

Dealing with Manipulative People

Working with manipulative people can be difficult, as they have the ability to influence or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to others and offers practical...Show More
Decisions, Decisions

Decisions, Decisions

Two clear stages in the decision process are revealed in this humorous programme: making the decision and making it happen. A board of Great Decision Makers confronts Alan Moore (John Cleese) to review an office move that went disastrously wrong....Show More
Defining Bullying in the Workplace

Defining Bullying in the Workplace

Workplace bullying not only has devastating effects on individuals who are targeted by a bully, but it can also be costly to a business in terms of diminished production, poor performance and an increase in staff turnover. Worse still, if...Show More
Defusing Anger

Defusing Anger

Anger can erupt from anyone at any time and having strategies in place to control and manage that anger is very important. Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes...Show More
Developing Successful Mindsets

Developing Successful Mindsets

A negative mindset can affect a whole team or business, so it is very important to managers to make sure that their team has positive mindsets and thinking. In this second episode we see Steve, who is dejected. Casey tries to cheer him up and...Show More