Tertiary Catalogue

In this video, 4 Paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organisation or team where people feel safe to speak up, point out problems and tell the truth. It’s an essential pre-requisite for a high performance team and results in lower staff turnover so the high performers are more likely to stay. This video provides an understanding of psychological safety and why it is important, how to assess your own team or workplace, how to provide the right leadership and take care of virtual teams and the need to monitor threats to psychological safety. Show Less

When it comes to fire safety in the workplace, we might be tempted to think that it's not our concern, or that there's plenty of other things to worry about—until it's too late. However, it's everyone's responsibility to prevent fires. That means we all have an important part to play in identifying and minimising the risks. Show Less

This Real Smart programme addresses conflict and conflict resolution. This fast-paced, fun and information-filled programme explores what conflict is, what causes it, and its presence in everyday life. Conflict Resolution covers many points, including: - Conflict needn't always be negative - People have, and are entitled to have, different points of view - In many situations, there is no right or wrong side to a conflict. Conflict Resolution examines ways of effectively dealing with conflict, including achieving win-win outcomes, using assertive language and mediated outcomes. Expert opinion is offered by Jackie Bornstein of the International Conflict Resolution Centre. Show Less

Absenteeism is as common as the common cold and it costs businesses a lot of money. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just playing a game of golf. Even a slight change in the working environment can affect some people's motivation and lead to days off work. This engaging and humorous programme shows one manager's journey from recognising he has an absenteeism problem, to taking such a structured and positive approach that he actually reduces the levels of absenteeism quite dramatically. Covering all aspects of managing absenteeism, including the return to work interview, the program teaches managers how to deal with this sensitive subject area in three simple stages. 1. Acknowledging the problem. 2. Identifying the reasons. 3. Agreeing a solution. Show Less

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you'll wonder how the whole thing doesn't explode at the end. (Answer because we didn't have the budget for it.) Enjoy! Show Less

In this second programme in the Dealing with Workplace Bullying series we focus on effective means of dealing with bullying behaviour at work. The first part of the programme addresses the mechanics of policy development and handling incidences and complaints. The second parts goes to the core of this critical workplace issue and looks at the process of cultural change within an organisation. Show Less

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage to retain their positions and all the staff are now required to help them improve their English. Show Less

Does age matter in your particular organisation? Is everyone treated fairly? Is the best person recruited for the job? Are all members of the team encouraged to develop their skills? This challenging programme uses light-hearted animation to demonstrate some common examples of age discrimination and illustrates the detrimental effects to people of all ages, as well as the implications on a manager's job - for recruitment, training, team working and motivation. It introduces the Employment Equality (Age) Regulations and promotes the benefits of an inclusive approach, helping you put your diversity policy into practice. This resource is ideal for both managers and team leaders and can be used as a self-study tool for age awareness. Show Less

Ask Behavioural Interview Questions is a video to develop skills for asking behavioural questions to find out how a candidate copes in particular situations. The interviewer explores how the candidate dealt with problems in the past as a guide to how they'll handle challenges in the new job. The Ask Behavioural Interview Questions video provides four key behavioural questions that should be asked. You will learn to use behavioral interview questions to determine a candidate's ability to cope with challenges, stress, new experiences and resolve disagreements. Show Less

Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership. Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key points are provided about the effective use of assessment centres. Show Less

This programme explores a relatively new method of job interviewing. Interviews are based on previous experiences of the applicant, combined with scenarios and examples to help predict future behaviour. Employers can avoid the potentially nebulous strengths and weaknesses questions in order to focus on actual behaviours exhibited and the way an individual adapts to particular situations. Show Less

The aim of this recruitment training programme: To use the concept of 'behavioural interviewing' to predict the future performance of candidates. About this interviewing programme: Anyone who wants to conduct an effective interview needs to know that past behaviour is the key to predicting future performance. A candidate's qualifications, experiences, and previous posts they've held are all important details that you need to know. But the unanswered question is: how will they actually perform in the precise job you're advertising? Rather than using intuition, an interviewer can use the questioning techniques demonstrated in this program to retrieve relevant information based on a candidate's past experiences. Behavioural interviewing is suitable for managers, supervisors and personnel specialists. Through realistic interview scenarios, it teaches the five stages of the behavioural interviewing technique, and shows the importance of conducting a thorough review of the job requirements, drawing up a list of interview questions, getting behavioural examples in the interview, and then rating the interviewee's skills against the job specification. Show Less

Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker otherwise you and others can start to feel isolated and left out, and misunderstandings can arise. Show Less

The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build rapport and ensure you put your applicants at ease. Learn about providing encouragement and explaining positively and how to invite and respond well to questions. Show Less

Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal performance. This program dramatises Dr Meredith Belbin's team-role theory, and explains how to identify nine key team roles for a balanced team. In true-to-life scenarios, it shows that although each team member has a functional role they also have a team role and these are critical to the team's success. Each of the nine roles is defined and shown in action. Using a clearly explained structure, Dr Belbin reveals how teams with fewer members may need people to perform dual roles. He shows how behavioural skills can be assessed and how, with care, teams can be constructed that take account of hierarchies as well as personal interaction. Show Less

Call Out Inappropriate Behaviour is a video that raises awareness of a range of inappropriate behaviours that remarkably some people still think they can get away, for example being rude or harassing another person. In this video, psychology expert Peter Quarry offers invaluable tips for calling out inappropriate behaviour. Call Out Inappropriate Behaviour is a video to encourage teams set up ground rules and help those who witness or experience inappropriate behaviour and comments, to call it out so it stops. Learn the skills to approach and discuss the inappropriate behaviour in a non-threatening way. Learn to seek management help and never leave the issue unresolved. Show Less

With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff. Today, people are more concerned about how they can achieve a healthy work/life balance rather than being macho about their workload. It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The programme reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff. With key sections ideal for supporting role-plays, this program will also complement any interview skills or management course. Featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Show Less

Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process. Peter explains the talent review process, involving comprehensive information packs, and in-depth discussion and feedback on each individual. Future roles and succession plans are discussed and how to make the process a success. Show Less

We couldn't think of a catchy title involving the word posture, but thankfully we did manage to create a fun video to show you how to avoid a back injury by sitting and standing correctly. You'll also see some amazing uses for wheeley chairs, and some fun ways to take a healthy break from working. A video about chair safety that you'll actually want to watch twice? Yep. That's what this is. Show Less

It is important to encourage new people to feel welcome and encourage them to be part of the team. This program covers assisting them to settle in, offer them practical steps to build skills and give them your time and encourage them. In addition we cover using feedback to fix problems and being a caring monitor. Show Less

This video manages to explain why you should care about safety without ever telling you that it's for your own good. There's also no boring crap in here about how a safe workplace is a productive workplace, and there's also an attempted murder. That's right - in a safety video! The point is, talking about safety doesn't have to be boring, and neither is this video. Enjoy! Show Less

This video details the specific elements necessary for ensuring that any building evacuation runs smoothly. You'll learn about the importance of having an immediate response leader, finally learn why sign-in sheets are important, and see at least one person crying for no reason. Warning: this video contains small amounts of unbridled chaos and anarchy. Enjoy! Show Less