Tertiary Catalogue

Series: Retail


Active Listening

Active Listening

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a...Show More
Apply Point of Sale Handling Procedures

Apply Point of Sale Handling Procedures

The financial aspects of any retail store are vital to business success. It needs to be fast and accurate to help keep the business flowing well. Critical to this is good Point of Sale (POS) service and practice. This incorporates understanding...Show More
Back Protection

Back Protection

Back injuries are among the most debilitating and life-changing injuries a person can sustain. This video covers the proper use of back braces, as well as a couple ways not to use them. You'll also find out how to protect your back without any...Show More
Bathroom Etiquette

Bathroom Etiquette

The fact that this video exists is an indication that we are not as highly advanced as we sometime pretend. Highlights will include: how to flush the toilet; how to wash your hands; and how to properly use and dispose of toilet paper. Unlike our...Show More
Break Times

Break Times

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Breakroom Etiquette

Breakroom Etiquette

This video covers one of the office's greatest sore spots - the breakroom. You see, some people still haven't realised that they're supposed to clean up after themselves, remove food from the refrigerator that has started to mutate into a...Show More
Cash Handling

Cash Handling

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Closing Sales

Closing Sales

Chapter 1: Keep Trying Know what you’re going to say when you close – prepare your closes. If your first close fails, use recovery lines to get back on track. Persist by chasing up opportunities, expanding offers and keep the door open to new...Show More
Communicating with Difficult Customers

Communicating with Difficult Customers

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a...Show More
Communicating with Difficult Employees and Coworkers

Communicating with Difficult Employees and Coworkers

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of...Show More
Consultant Selling

Consultant Selling

Chapter 1: Being a Consultant When you’re selling a service rather than a product, it’s even more important to build confidence and trust with your client. Try to identify their uncertainties, and help remove them through information and...Show More
Control and Close

Control and Close

Chapter 1: Closing the Sale Watch for buying signals. Ask for the order. Then keep your mouth shut. Chapter 2: Explain the Benefits Sell the benefits, not features. Relate the product to the customer's needs. Chapter 3: Meet...Show More
Controlling the Spread of Germs

Controlling the Spread of Germs

What to do when you're sick, how to cough or sneeze, where to stand when you're talking to others - this video has it all. Plus a few more surprises like grammar lessons, fashion advice, and possibly a message everyone needs to hear that nobody...Show More
Customer Service Excellence in the Retail Industry

Customer Service Excellence in the Retail Industry

The retail industry is one of the biggest and most exciting industries to work in, but to succeed you need to know some very important skills. This inspiring and instructive series examines three key skill areas of the retail industry; customer...Show More
Developing a Solution Mindset

Developing a Solution Mindset

One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do...Show More
Difficult Sales

Difficult Sales

Chapter 1: The Dictator Dictators hold strong opinions that you’re not going to change. Encourage them to talk. Don’t interrupt – let them reveal their prejudices. Their vanity can be used to close a sale. Chapter 2: The Ditherer The key...Show More
Discounts

Discounts

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Ethics and the Consumer

Ethics and the Consumer

Shopping, it's a pastime many of us know well. In fact for many people shopping is the ultimate leisure activity. Everyone loves a bargain, but how often do we think of the origins of the products we buy? Who made these products, under what...Show More
Eye Protection

Eye Protection

Your eyes can be annoying. They get itchy, and sometimes they look at things you'd rather never have seen. But since eye drops are cheap and you can always look away from weird things, you probably shouldn't permanently destroy your eyeballs....Show More
Floats and Balances

Floats and Balances

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Hand Protection

Hand Protection

This video details several simple ways to protect your hands, which are the most commonly injured body part in the workplace. You'll discover multiple types of gloves, a great way to make your coworkers leave you alone, and how big a difference...Show More
Handshake Alternatives

Handshake Alternatives

The handshake has been our go-to greeting for several centuries, but there are times when you might not be willing or able to offer one. This short training offers several alternative greetings to the handshake and helps alleviate any confusion...Show More
Handwashing and Cleaning Protocols

Handwashing and Cleaning Protocols

This short video will show you how to clean all kinds of things your hands, some countertops, and maybe even some other stuff! That might sound boring, which is why we decided to make the most hysterical video we could. You should also learn a...Show More
Head Protection

Head Protection

This video will encourage you to keep your brains inside your head, mostly so they won't get cold but also so you won't die. Get ready for a slightly different safety video than you're used to; we got sort of tired of doing things the way we...Show More
Hearing Protection

Hearing Protection

In this video you'll learn how easy it is to suffer hearing loss in the workplace, and how to prevent it. You'll also learn the difference between 80 decibels and 85 (which is not as obvious as it should be), and there might be some other stuff...Show More