Series: Are You Job Ready?
Communication in the workplace is more than speaking and listening, as Emma, Lucy and Martin quickly learn. Whether you are serving a customer, receiving instructions, or being assertive in the interests of safety, understanding messages and being understood and understanding others is pivotal in the workplace. As viewers interact with demonstrations of both ineffective and positive communication in retail, service and construction settings, this interactive video aims to develop young adult learners’ soft skills to improve communication in the workplace. Show Less
Learning is a lifelong skill. Far beyond their initial workplace training, employees must keep learning to stay up-to-date and adapt to changing technologies. Therefore, recognising individual learning styles is important, as Dan finds out when Emma instructs him on a new responsibility. Meanwhile, Lucy sees an opportunity to increase her skillset and Martin discovers that learning can be a shared journey, not just an individual one. Through interactive questions, students will develop an understanding for the importance of, and practical strategies for, continued learning in the workplace. Show Less
Organising and prioritising assigned tasks helps employees to work independently and take control of their own time and workload. When tasks are well-planned and ordered by urgency, it is easier to identify when help is needed, which saves time and stress. Emma realises the practicality of a to-do list, Martin learns that there is no shame in delegation and, while Lucy thought she had carefully organised her daily tasks, she hadn’t planned for the unexpected. With interactive scenarios taking place in retail, hospitality and construction settings, this video aims to show students the practicalities of good planning. Show Less
Taking the care and time to gather information and analyse a situation could be the pivotal steps that prevent workplace injuries and unhappy customers. Even though Lucy is eager to do well at her new job, she quickly learns that she doesn’t know everything just yet. And when Martin reacts too quickly to an unhappy client, he discovers that there are steps to be taken before making any rash decisions. Learners interact with the scenarios being played out in the kitchen and construction site as they develop their soft skills to solve problems in the workplace. Show Less
The ability to work independently is a crucial workplace skill that is noticed and appreciated by busy managers and supervisors. Employees who can set their own goals, manage their time and workload and take responsibility for their actions are invaluable in all lines of work. In the bookshop, the opportunity to earn a promotion in the future interrupts all of Emma’s more urgent short-term goals. Meanwhile, Martin realises that getting a job done quickly rarely means getting it done well when he runs into a smelly situation for which only he can be blamed. In this interactive video, viewers see self-management (and the lack of it!) in action. Show Less
Working in a team brings together colleagues with diverse experiences and knowledge skills from all over. These insights are invaluable in the workplace, especially when things go wrong. Even though Dan ’has just started working at the bookstore, he brings a lot of experience to the job. Paul and Lucy discover that sharing the load in times of stress is in everyone’s best interests, especially particularly during the lunch rush. Martin discovers realises the importance of safety on a construction site means there’s no room for pride. Interactive questions throughout this video help learners to understand the importance of teamwork, and practical ways to develop this skill in the workplace. Show Less