Set in the production office of fictional current affairs programme "Sighted," this 26 minute programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations. The programme deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur. The programme offers insights into the following key elements of conflict and conflict management and summarises them in the following chapters: - What is conflict? - Role of conflict in the workplace - Conflict spiral - Conflict management strategies - Constructive conflict management.
Production Year: 2007
Duration: 27 min
Series: Communication in the Workplace
Printable Resources: Yes
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