Tertiary Catalogue

Presenting with Impact

Sales and Service Masterclass

Examines how sales people can present their products and services with greater impact. The panel share their thoughts on presentational style and examine the importance of product knowledge, organisation and order of information. Key Training Points: - The difference between responsive and aggressive behaviour - Formulating the right questions - Effective presentation by phone - Importance of relating benefits to needs - Active listening skills

Rating: E
Production Year: 2009
Duration: 16 min
Series: Sales and Service Masterclass
Printable Resources: Yes

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