Tertiary Catalogue

Managing Difficult Customers and Complaints

Sales and Service Masterclass

The programme examines how to effectively resolve conflict, whilst preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered that will assist sales people, helping them to work through solutions in logical stages.

Rating: E
Production Year: 2009
Duration: 14 min
Series: Sales and Service Masterclass
Printable Resources: Yes

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