Tertiary Catalogue

Managing Difficult Customers and Complaints

Sales and Service Masterclass

The programme examines how to effectively resolve conflict, whilst preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered that will assist sales people, helping them to work through solutions in logical stages.

Rating: E
Production Year: 2009
Duration: 14 min
Series: Sales and Service Masterclass
Printable Resources: Yes

Related Videos

Want to learn more about ClickView?

We would be more than happy to come to your school and show you how your teachers and students can benefit from ClickView.

Try ClickView for Free