Tertiary Catalogue

Closing the Sale

Sales and Service Masterclass

In this programme, the panel discusses conventional notions of 'closing the sale' and challenge popular thinking about this most crucial of steps. The merits of the 'formula' approach versus a more instinctive, organic process are debated. Key Training Points: - Examines terminology and misconceptions of 'closing' the sale - Gaining the customer's commitment at various stages in the sales process - Asking for the sale as opposed to the pressure-sell - Up-selling techniques

Rating: E
Production Year: 2009
Duration: 13 min
Series: Sales and Service Masterclass
Printable Resources: Yes

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