Secondary Catalogue

Careers


Answering the Phone

Answering the Phone

Future Skills of the Workforce - The Subtle Art of Communication: Practical Skills of Communication

Competence – Answering the phone properly sends a professional and customer-service focused message to your customer or stakeholder Answering the phone is a skill. In the workplace environment it’s not the same as picking up a FaceTime call...Show More
Active Listening

Active Listening

Future Skills of the Workforce - The Subtle Art of Communication: Skills of Communication

Character – Active listening requires conscious decisions and mindfulness to show the sender your respect Listening is one of the most critical aspects of communication and leadership. You cannot effectively communicate and lead if you don’t...Show More
Noise Interference

Noise Interference

The Foundational Skills of Communication

Confidence – Understanding how different types of noise can interfere with communication can help you develop strategies to combat this Noise is anything that interferes with the communication process. Think of it as a distraction from...Show More
Creating Change Through Communication

Creating Change Through Communication

Future Skills of the Workforce - The Subtle Art of Communication: Practical Skills of Communication

Connectedness – Creating positive changes requires communication that is empathic, respectful and culturally aware As a leader, you want to create positive change, but to be an effective leader, you must acquire the proper communication skills...Show More
Humanising the Virtual Work Environment

Humanising the Virtual Work Environment

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Competence – Understanding the differences between the virtual workplace and the in-person workplace will help you overcome the woes of the virtual environment During the COVID-19 pandemic, the vast majority of jobs went into the home in a...Show More
Customer Service in the Age of Automation

Customer Service in the Age of Automation

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Connectedness – Communication is how we connect with one another, build relationships and convey emotion The Australian Banking Corporation that funds Westpac, a Businesses of Tomorrow, has developed ‘Skills for Life’ program based on the...Show More
Taking Responsibility for Your Communication as a Young Professional

Taking Responsibility for Your Communication as a Young Professional

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Confidence – Fully taking on responsibility for your communications will allow you to be an assured communicator with a foundation of strong values When you are self-aware, you will understand that the words you say (and don’t say) carry...Show More
Meet The Guests : The Subtle Art of Communication

Meet The Guests : The Subtle Art of Communication

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Connectedness – Getting to know our guests builds a connection and an understanding of their experience, story and advice Our guests come from all over the world, bringing their unique experiences and backgrounds of communication. Some of our...Show More
Digital Literacy

Digital Literacy

Future Skills of the Workforce - The Subtle Art of Communication: Technical Skills of Communication

Competence – Digital literacy is required to be an effective communicator in the workplace due to its increase in use as the preferred method of communication for onsite and remote teams Digital literacy is the ability use communication...Show More
Giving and Receiving Feedback

Giving and Receiving Feedback

Future Skills of the Workforce - The Subtle Art of Communication: Technical Skills of Communication

Confidence - Being able to give and receive feedback is critical to improving and developing as a young professional This topic focuses on feedback, not the type of feedback from the Dynamic Transactional Communication Model but information...Show More
Adapting as Digital Technology Advances

Adapting as Digital Technology Advances

Future Skills of the Workforce - The Subtle Art of Communication: Practical Skills of Communication

Confidence – Believing in your abilities as a communicator and leader will allow you to welcome new methods of communication and adapt to change Our world is constantly changing with technological advancements and we must adapt to new methods...Show More
A Global Workforce

A Global Workforce

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Competence – Being culturally aware will help you communicate more effectively across the global diverse workforce As communication is an innately human skill, effective communication requires cultural awareness and sensitivity -especially in...Show More
Personal Social Media

Personal Social Media

Future Skills of the Workforce - The Subtle Art of Communication: Practical Skills of Communication

Character - Having a digital footprint that represents your values and professionalism is a great first impression for a new employer What is your digital footprint? Your digital footprint is the information about you that exists on the...Show More
Cultural Awareness Case Studies

Cultural Awareness Case Studies

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Character – We must take responsibility and accountability when communicating because culturally unaware communication holds consequences for all parties involved Character – Taking responsibility to learn about different cultural...Show More
Respectful Workplace Relationships

Respectful Workplace Relationships

Future Skills of the Workforce - The Subtle Art of Communication: Technical Skills of Communication

Connectedness - The strength of relationships is based on connectivity In all of life, clear communication helps to promote improved relationships, whether personal or professional by improving clarity and mutual understanding. In the workplace...Show More
Emotional Intelligence

Emotional Intelligence

Future Skills of the Workforce - Subtle Art of Communication: Human Element of Communication

Character – Your emotional intelligence is built on your ability to have empathy and respect for others which in turns demonstrates sound character values Emotional intelligence - the capacity to be aware of, manage and express one's emotions,...Show More
Communicating Your Creativity

Communicating Your Creativity

Future Skills of the Workforce - The Subtle Art of Communication: Practical Skills of Communication

Confidence – Creative communication means having the courage to try something out of your comfort zone with a clear outcome in mind Creative communication is about having a sense of wonder and awe that inspires you to consider new or...Show More
Mindful Communication

Mindful Communication

The Foundational Skills of Communication

Connectedness – Mindful communication allows you to be able to deeply connect with yourself so you can connect with others Mindfulness is a mental state achieved by focusing one's awareness on the present moment, while calmly acknowledging and...Show More
6 Steps to Problem Solving

6 Steps to Problem Solving

Future Skills of the Workforce - The Subtle Art of Communication: Technical Skills of Communication

Competence - Communication in problem-solving and conflict resolution can determine the success of overcoming the issue Miscommunication is commonly a reason for conflict and unfortunately miscommunication happens often in the working...Show More
Assertiveness in the Workplace

Assertiveness in the Workplace

Future Skills of the Workforce - The Subtle Art of Communication: Technical Skills of Communication

Confidence - When you are respectfully assertive your workplace self-confidence will increase as your requests are met appropriately Assertiveness is a communication skill where you directly, honestly and appropriately state your thoughts,...Show More
Building the Mindset for Workplace Excellence Introduction

Building the Mindset for Workplace Excellence Introduction

Future Skills of the Workforce: Building the Mindset for Workplace Excellence

The skills needed to be successful in the future workforce are changing – quickly. As we move through an age where technology dominates so many aspects of our life, it is the skills we develop as humans which are going to be much sought...Show More
Future Skills of the Workforce: Teacher Introduction (Mini case study)

Future Skills of the Workforce: Teacher Introduction (Mini case study)

Future Skills of the Workforce - Teacher Introduction: The What & Why

One of the things we are proud of at Leaders of Evolution is to provide opportunities for young people to build their professional skill set within a small business environment. We have engaged with school leavers and university students across...Show More
Future Skills of the Workforce: Teacher Introduction (Skills over scores)

Future Skills of the Workforce: Teacher Introduction (Skills over scores)

Future Skills of the Workforce - Teacher Introduction: The What & Why

Some of the biggest and most progressive organisations in the world (think Google, Facebook et. al.) are hiring people on their ability to demonstrate the skills that will make them effective members of the team. Their high school or university...Show More
Future Skills of the Workforce: Teacher Introduction (Authentic Learning)

Future Skills of the Workforce: Teacher Introduction (Authentic Learning)

Future Skills of the Workforce - Teacher Introduction: LoE Toolkit & Program Roadmap

Every element of the Roadmap is purposeful and aimed to enhance the outcomes of students, teachers and school communities. Our anecdotal research however indicates that schools who find ways to provide authentic learning opportunities within the...Show More
Future Skills of the Workforce: Teacher Introduction (Why Future Skills? Why Now?)

Future Skills of the Workforce: Teacher Introduction (Why Future Skills? Why Now?)

Future Skills of the Workforce - Teacher Introduction: The What & Why

The shift in preparing young people for their futures should be reimagined. The research that points to a more globalised, connected workforce of 2030 also clearly identifies the skills required to be successful – skills we rarely see...Show More