Secondary Catalogue

This programme teaches students about the definitions of, and need for, savings and investments. Reasons why people save are explored, as well as the concept of creating a savings plan. The programme explains a number of different investment options, outlining the positives and negatives of each. Students will learn about the need to plan for the future...and not to waste money on frivolous (and frightening) collections. Show Less

This programme teaches students about different types of financial institutions and the services they offer. It explains the concepts of interest earned, interest charged, and how financial institutions make a profit. The programme explores the move to a more cashless society…and the need to invest your money wisely! Show Less

This programme teaches students about the pros and cons of borrowing money, different borrowing options, and factors to consider when borrowing. Students will learn about loans and credit cards, interest rates, and credit ratings. The programme discusses the positives and negatives of different loan types, as well as the value of Parmesan cheese and the need to wear shoes instead of pizza boxes. Show Less

Global brands – they might be the same wherever you go, or they might be different. They might also vary considerably in price and how they’re positioned from country to country. Experts Kathleen Griffiths (RMIT) and Simon Kanat (Ted Baker Downunder) provide insights into different factors that determine products, their pricing and positioning in global markets. Show Less

Your product is set to go worldwide, but what if it doesn’t have global appeal? Going global in business requires thorough research into demographics, culture and religion, politics, economics and law to identify viable international markets and suitable marketing strategies. In this programme, experts Kathleen Griffiths (RMIT) and Simon Kanat (Ted Baker Downunder) explore key areas to consider when identifying global markets. Show Less

Effective global branding requires a sound understanding of different international markets, and how products or services themselves, and the language and imagery used in their promotion, best suits consumers. In this interview-led programme, Kathleen Griffiths from RMIT and Simon Kanat from Ted Baker Downunder cover some important global branding considerations and provide examples of companies who have done it both effectively, and poorly. Show Less

This film was made during the early part of 2009 when the world faced a credit crunch and economic times not seen since the Great Depression of the 1930s. Narrator-led and featuring many street interview grabs, together with comments from an economist and building society representative, it takes the viewer into the middle of the crisis as it was still unfolding – covering the global recession, causes and consequences of the credit crunch, the government response, unemployment and a look to the (then) future. It is a fascinating insight into these troubled times and an outstanding resource for senior secondary or FE level students of economics, business or other commerce-related disciplines. Show Less

In recent decades, franchising has become a popular and highly successful business model for many enterprises. Some of the world’s best-known brands have become household names through extensive international franchising. This film looks at various aspects of franchising, including: how the franchising business model works, attributes of a successful franchise business operator, and benefits to franchisors and franchisees. A range of business operators and other industry professionals give first-hand perspectives on a broad range of features and considerations of franchise operations. Interviewees: Brian Smart (British Franchise Association), Roy Seaman (Franchise Development Services), Julie Taylor (Cartridge World), Dave Wilson (Snap-on Tools), Jonathan Williams (SHOKK Energie), and Carol Stewart-Gill (Dublecheck). Informative and wide-ranging, this film is an essential resource for A-level and Further Education learners in a range of business-related courses. Show Less

All businesses are exposed to some level of risk, but when a natural disaster strikes they can suddenly face a variety of unexpected and often extraordinary situations. What happens in a matter of seconds can sometimes take years to rebuild. The 2011 earthquakes in Christchurch, New Zealand and the 2009 bushfires in Victoria, Australia demonstrated how devastating natural disasters can be for small businesses. This investigative-style programme for middle to senior secondary audiences explores the human cost for businesses affected by natural disasters, but also many of the logistical aspects, such as: assessing property damage, dealing with insurers, monitoring finances, relaunching a business and creating disaster preparation plans. Viewers will appreciate the way people overcome these traumatic experiences and what it’s like running a business in the aftermath of a natural disaster. Show Less

At the very heart of business operations is the production of products or services – the input of raw materials, human resources and capital, the transformation process that turns input into output – and the output – the actual product or service itself. Operations extend also to areas such as transport of raw materials, distribution of products or services, advertising and marketing, finance and management. This resource examines operations using interviewees from four quite different case study businesses in New Zealand and Australia. Sections include unpacking operations, inputs, the transformation process, outputs and operations, productivity and competitiveness. It is ideal for learners in business and commerce-related disciplined at senior secondary and post-secondary levels. Interviewees include: Nick Cowper, General Manager, Hummingbird Coffee NZ Rob Nugent, Commercial Manager, Vega Press Martz Witty, Business Developer, NZ Angela Nichols, Sustainability Communications Manager. Show Less

Management is one of the most widely-discussed and critical issues in business. Understanding what a manager does and how they achieve success is the focus of this engaging, information-rich programme for senior secondary audiences. Experts unravel the different tasks of management – planning, leading, organising and controlling – and the challenges they face in the various departments of large-scale organisations. What are the most effective strategies when faced with resource allocation or staffing issues or measuring performance? The diverse nature of management is examined in the wider context of globalisation and technological innovation, offering viewers a valuable insight into the day-to-day lives of managers. Show Less

Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren’t team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn’t always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace. Show Less

Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led programme guides audiences through a range of dramatic scenarios, which include personal interviews with the key characters, who describe their thoughts and feelings as the story unfolds. The issues explored are: posting inappropriate information on social media websites, breaches in confidentiality, mistakes being covered up, downturns in performance and workplace bullying. This is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations. Show Less

With the emergence of social media technology and the Internet now dominating global communication, this expert-led programme for upper secondary and higher-education viewers shows why online marketing is a vital part of every business model. Director of 2 Sticks Digital, Tim Martin, and the University of Melbourne’s Dr. Brent Coker, explain concepts such as Search Engine Optimisation, Pay Per Click, viral and email marketing, as well as how to implement and measure an online marketing campaign. While online success is difficult to predict, viewers will learn that innovative and flexible marketing strategies are crucial to surviving in the digital world. Show Less

As technology evolves, so too does the world of customer service. Customers now prefer to deal with companies online, rather than typical face-to-face or phone exchanges. Online customer service provides many unique challenges, and opportunities, for customer service representatives. This sophisticated, stylised programme aimed at upper secondary audiences explores the areas of live chat, social media and email customer service. How do you deal with multiple customer requests? What happens when a customer becomes upset online? How can Twitter and Facebook be used to improve customer service? This is a highly-relevant, valuable resource for those considering a career in the online customer service industry. Show Less

Dealing face to face with customers can require patience and the ability to genuinely engage with people of all ages, and from wide ranging backgrounds. It requires the ability to remain calm, to engage, to focus on customer needs and to meet them effectively. It’s not just about ensuring people get the products, services or assistance they need, it’s about striving for standards of excellence that exceed expectations, and ensuring all customers have a positive experience. Using dramatised scenarios and a range of other information and footage, this film looks at various aspects of delivering professional customer service, face to face. It explores the type of skills needed to work effectively in this area; the importance of first impressions; being professional; dealing with customers and handling conflict. It is an ideal resource for anyone who is entering a career in retail or other environments offering face to face customer experiences. Show Less

In business planning and operations there are many ways to measure the success and viability of an enterprise. But regardless of how well a business stacks up on paper, without effective cash flow, it can be crippled, which can very quickly lead to its demise. This film examines cash flow – what it is, why it is important and a range of aspects that need to be considered in maintaining it at appropriate levels. Featuring a presenter and Jonathan Pike from Westminster University, it explores the components of cash flow, liquidity and the importance of cash flow and the cash flow forecast. It is an ideal programme for any student of business and business management at senior secondary and FE level. Show Less

Starting and operating any business is not simply a case of putting up a sign or registering a website and declaring yourself open for business. In the establishment of any enterprise, capital is needed before any doors open, phones ring or hits start appearing on the website. Likewise for established businesses, growth, expansion or diversification requires finance – and it’s got to come from somewhere. This film examines the various sources of finance available to businesses. Barry Morse from the Cardiff Business School, in conjunction with a presenter, takes us through a range of sources of finance including shareholder funds, venture capital, silent partnerships, banks, trade credit and factoring. There is also a bonus section on hiring and leasing. This informative programme is an essential resource for all students of business and business management at senior secondary and FE levels. Show Less

No matter who we are or what we do, business permeates just about every aspect of our lives. It fulfills a range of important functions in our society and underpins the functioning and growth of our economy. This production examines the various functions of business, the different structures of business, the wide range of stakeholders and internal and external controls on business. Wide-ranging content is delivered by a presenter, narration, a range of visuals and text. It makes an excellent introduction for upper secondary and higher education students to many facets of business and its important role in all of our lives. Show Less

Got a great idea for a product or service and want to start an online business? It’s a lucrative market with potential for big returns, but where do you start? This interview based production introduces viewers to a range of online business models, outlines how to create a business plan, set up and operate a business, as well as industry advice on avoiding common pitfalls. Interviewed for the programme are Dr Brent Coker, Faculty Business and Economics, University of Melbourne, online business entrepreneurs Tom Koan, Director of www.kigu.co.uk, and Emma Osborne, Director www.supperlicious.co.uk. A programme for senior secondary and higher education, in business and IT fields, it provides an insider’s perspective on new ways of thinking in e-commerce. Show Less

What are the critical issues which decide the success or failure of a business? An ideal resource for senior secondary viewers, this programme reveals the inner-workings of organisations and the factors which influence their operations. Business experts from a range of industries discuss the importance of the business plan, financing and budgeting, management of staff, SWOT and trend analysis, investment in technology, and how to identify competitive advantage in the market. More than just an introduction to business concepts, the programme details ‘real world’ scenarios and the way in which modern organisations strive to succeed. Show Less

Failing to plan in business equates to planning to fail. Any business, regardless of size, structure or sector, must have a strong business strategy. Whether an enterprise is in the establishment phase or has been operating for decades, a business strategy is essential to ensure a sound purpose and focus for that enterprise. This programme explores various aspects of business strategy through street and expert interviews, features a range of individuals experienced in developing and implementing business strategies. Topics discussed include mission statements, aims and objectives, business culture, measuring success, and growth. This programme is an excellent resource for all business students. Show Less

As customers, so much of our interaction with businesses and other organisations is undertaken over the phone. Those on the other end of the phone deal every day with a wide variety of people from a range of backgrounds. An organisation that relies on the telephone for much of its contact with customers must have well trained, professional customer service operators to service customer needs. It’s not just about ensuring people get the products, services or assistance they need, it’s about striving for standards of excellence that exceed expectations, and ensuring all customers have a positive experience. Using dramatised scenarios and a range of other information and footage, this film looks at various aspects of delivering professional customer service, including correct phone techniques, using the technology and handling conflict. For those interested in working in phone customer service, this production is an outstanding resource. It brings to life many of the challenges phone customer service operator’s face, looks at what makes for professional service and offers both extensive practical and background information. Show Less

Teamwork and effective relationships with colleagues are key to the productive and profitable operation of most organisations. Inevitably though, there are disputes and conflict, and all personnel need to know how to appropriately deal with them. This production examines employment relations and workplace conflict. Featuring interviews with Adrian Wakeling from the Advisory Conciliation and Arbitration Service in the UK and Tanya Anastasiadis from the Victorian Employers’ Chamber of Commerce and Industry in Australia, it explores the role of Human Resources in workplace conflict, the role of managers and supervisors in dealing with it, the nature of workplace disputes, and strategies for effective dispute resolution. This production is an ideal resource for all senior secondary level and further education students preparing for part or full-time employment, or studying employment relations. Show Less

A fundamental proposition in economics is that people have unlimited wants, but there are limited resources, which leads to the problem of scarcity. Hence the central question in economics is how best to allocate limited resources to produce goods and services. In this programme we introduce the market system, the law of demand and supply, price elasticity, market structures, market failures and government response, and many more key concepts. Featuring clear explanations, excellent graphics and examples from all over the world, this programme introduces the classic concepts of microeconomics in an engaging and thought-provoking way. Show Less