Secondary Catalogue

Travel and tourism is an industry where teamwork is universal. Just about any employment role involves other people you rely on to be able to do your job. Every team is unique and there are many factors contributing to how effectively its members work together. This programme explores some of the critically important ones, including an introductory overview of travel and tourism teams, types of teams, dealing with conflict and developing effective teams. Featuring interviews with both experts and ordinary people, this programme is and ideal resource for students of travel and tourism at FE level and beyond. Show Less

Top Hollywood makeup artist Christina Rodriguez, demonstrates one of the most popular and requested looks on a set, the clean face. This programme shows how to create a flawless complexion by highlighting the face to look natural as if the person has no makeup. Christina takes you through the transition from a clean face to an old school Hollywood look, layering makeup to create a classic look for red carpets including dramatic eyes, how to apply fake lashes, how to contour the face with shadows and apply powders that will photograph under heavy lighting. Colour techniques are also shown, including a colour wheel for concealing blemishes as well as the colours that should be used on both light and dark complexions. Techniques include: foundation and concealing for a clean look, natural application of eyes, blush and lipstick for a clean face, application of glamour features (shadows, fake lashes, classic lipstick) using shadows to contour the shape of the face, colour technique for light and dark complexions. Show Less

The travel and tourism industry is a major employer – both in the UK and abroad. There are many career options and pathways available. This film looks at employment and employability within the industry. Drawing on the expertise of five interviewees from different professions and organisations, as well as street interviews, it explores career opportunities in the industry, the human resources function, recruitment and selection, training, appraisals and employee rights and responsibilities. It is an ideal resource for any prospective employee in the travel and tourism industry. Show Less

This film explores a range of areas relating to responsible tourism including sustainability, green tourism and ‘greenwash’, and environmental and economic impacts. A range of experts provide different views and perspectives on responsible tourism, including Trisha Barnett from Tourism Concern, Justin Francis from responsibletravel.com, Sean Tipton from ABTA and Andrew Cooper from the Federation of Tour Operators. Show Less

Many factors make up the environment in which businesses and industry operate. This film explores a range of these factors applying to the travel and tourism industry. A range of interviewees from business, industry peak bodies and universities provide a comprehensive and informative overview of the types of business ownership, business functions, external pressures and industry reports, business opportunities and growth, and planning. Street interviews are also featured. It is an ideal learning resource for students of tourism and travel at the senior secondary and FE level. Show Less

The tourism industry impacts heavily on local areas and communities in a number of key ways. Economically, both domestic and international tourism can bring many benefits, although in some cases when you scratch the surface, it can also serve to deprive a local community of economic gain. Tourism also has socio-cultural and environmental impacts, which can be destructive to local areas. This film presents a range of tourism impacts and highlights the importance of awareness of, and sensitivity to, the detrimental effects that poorly managed tourism can have. It also looks at sustainable tourism and strategies to minimise negative impacts. Three interviewees from organisations within the travel and tourism industry that aim to promote sustainable strategies provide some informative and thought-provoking commentary. There are also street interviews. This resource will be of great benefit to students of Travel and Tourism and related areas of study, at the senior secondary and FE level. Show Less

Every industry works within legal and regulatory frameworks. Some are general in nature and affect every sector and workplace; others are designed with the specific nature of different industries in mind. This film examines legislation and regulation in the travel and tourism industry. It features five experts from various travel and tourism-related organisations, including the Civil Aviation Authority, ABTA and the Federation of Tour Operators. Comment is also provided from an academic and legal perspective. Areas covered include regulation, consumer and employment protection, health and safety and disability discrimination. This resource provides learners of tourism and travel related disciplines with an insightful and informative overview of key areas impacted by legislation and regulation. Show Less

As in any industry, technology has made a significant difference to the approach and behaviour of both customers and providers of travel and tourism products and services. This film is aimed at students of Travel and Tourism at FE level, and explores various ways in which technology has changed, and continues to change, this important industry, which is a critical contributor to the UK economy. It explores the role of technology, impacts of technology, customers and information, and finishes with a case study of Lo-Q, a UK company involved in developing technological systems that aim to minimise queuing in theme parks. For students of Travel and Tourism at senior secondary and FE levels, this resource provides an excellent overview of some of the more important ways in which technology has transformed an industry. Show Less

Environmental sustainability is about designing and implementing practices and processes within a workplace that do not waste or exhaust natural resources or cause ecological damage. It not only minimises an organisation’s environmental footprint – there is also potential for significant bottom-line gains. This resource focuses on environmental sustainability in hospitality where the focus in recent decades has been very much about efficient resource use, minimising waste and maximising productivity. Areas covered include identifying resources and environmental issues; compliance with regulations; and improving resource efficiency. Award-winning Melbourne-based Alto Hotel – Australia’s first carbon-neutral hotel, presents an excellent case study. Further expert comment is offered by an industry trainer from Kangan Institute’s Centre for Competitive Operations. It is an outstanding resource for senior and post-secondary students in various disciplines who are examining contemporary issues in today’s workplace. Interviewees: Gary Stickland – Alto Hotel; John Ferraro – Kangan Institute Show Less

Like all industries, tourism is subject to changes and trends brought about by a range of diverse factors. As increasing numbers of people worldwide become more affluent and make decisions about spending discretionary income on travel and tourism, various trends emerge and changes occur. In this interview based programme we explore these socioeconomic trends, improvements in technology, security issues, low cost airlines, external pressures and the way the tourism industry responds to them. This programme is an excellent resource for all students of travel and tourism. Show Less

The importance of resort representatives in the tourism industry cannot be overstated. They are the individuals who deal at the front line with customers, attending to a range of needs, ensuring their holiday runs smoothly and that their experience is enjoyable and memorable for all the right reasons. Their roles and responsibilities cover wide-ranging areas and they are critical to maximising the likelihood of a high-quality experience for customers of tourism and travel companies. This film takes an in-depth look at the resort representative, covering their roles and responsibilities, the welcome meeting, selling and documentation, and problem situations. For any tourism student wanting to explore the various aspects of the role of a resort representative, this film is essential viewing. Show Less

The resort office is the hub of any resort. It is where hotel reservations are processed, rooming lists issued and transfers arranged. It is the focal point for hoteliers and other suppliers, such as excursion providers and venue owners – and of course, the working base for resort representatives. This film takes a look inside the resort office. Featuring a presenter and extensive interview grabs from Pete Constanti, CEO of Group Destination Management for one of Britain’s premier travel and tourism companies, Thomas Cook, it covers the role of the resort office, the rooming list, excursions and complaints and emergencies. Students of travel and tourism will find the insights offered by this program fascinating – it is an ideal resource for anyone studying or training for a career in this growing industry. Show Less

It doesn't take long to forge some great new habits like raising your food IQ. In this exciting programme, reality TV meets the new dietary guidelines as keen teen Lexi takes the four week challenge to change her life for the better. Working with registered dietitian Christina Meyer-Jax, Lexi accepts a new challenge each week including how to eat in a balanced way, move more, eat more good stuff, and eat less bad stuff. This is a fun and inspiring way to introduce good health practices into the lives of young people, and introduce them to the key concepts behind sensible diet and effective exercise. Show Less

Sustainable product design is one of the major focuses of food producers across the world, who are dedicated to providing the best for consumers and the environment both now and in the future. This film takes students on a journey looking at each stage of the design process, identifying some of the elements that have to be considered when looking at sustainable product design. The film also features examples of completed controlled assessment projects which demonstrate an understanding of a number of sustainability issues. Show Less

The longevity of the hospitality industry is dependent on the quality of coaching given to today’s trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching. Show Less

In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin – a five star international hotel – and discover valuable lessons from the hotel’s experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices. Show Less

Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This programme will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans. Show Less

Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector. Show Less

Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector. Show Less

Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector. Show Less

The marketing and management of a destination is increasingly becoming extremely competitive worldwide. Some destinations are more successful in terms of attracting tourism visitation and expenditure than others. Obviously some destinations are blessed with attractive natural endowments, however given effective management and marketing strategies, a destination lacking in these features may also become competitive in tourism. Adopting a market orientation enables a destination to better meet the needs of the potential tourist and adapt accordingly to the dynamic nature of the tourism industry. Show Less

Do you know how to chop, dice and grate? How do you enhance the flavour of a dish simply by steaming, frying or grilling, and which method is best? What is rubbing in, creaming, melting in and whisking? How do you work with pastry successfully and what is the easiest way to separate eggs? In this fun and fast-paced 'Jamie Oliver' style programme, demonstrations of twelve of the most common cooking techniques will help anyone to learn the basic techniques of food preparation and cooking. With the basic skills in hand, viewers will be inspired to create their own mouth-watering sensations. Show Less

Ecotourism is a relatively new term used to describe tourism related activities which are managed within a sustainable manner and incorporates the elements of education and interpretation of the natural environment. Many definitions of ecotourism exist, which subsequently may result in confusion concerned with its implementation. The World Tourism Organisation (WTO) provides the industry with guidelines as to what constitutes ecotourism related activities in an attempt to minimise confusion relating to the concept. Many benefits for industry participants arise through accreditation with an eco certification program. Local community participation is vital to successful planning, management and implementation of ecotourism. Show Less

Attracting both international and domestic tourist dollars is the key objective for any tourism-related business. In Australia, as in many other countries, the industry has to consistently innovate and find new ways of meeting new markets. In this program we investigate four emerging tourism markets: adventure tourism, ecotourism, indigenous tourism and MICE (meetings, incentives, conferences and exhibitions). Starting with the definition of a number of industry-related terms, this informative program then examines each of these emerging tourism markets and looks at the typical characteristics of tourists likely to seek these experiences. We also explore various ways in which the Australian industry is positioning itself to cater for growing demand in these niche areas. Our presenter takes us to a number of different locations, including the offices of Lonely Planet, and the program features a range of spectacular footage, illustrating the diversity of experiences Australia has to offer. This enthralling program delivers an excellent overview of these four important growth areas in tourism. Show Less

Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this programme we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation. Show Less