Secondary Catalogue

Management and Commerce

Contains 52 Videos

Creative Force: Technology Driving Change

Creative Force: Technology Driving Change

SME Case Studies

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention....Show More
Unwined: Introducing Hospitality to Retail

Unwined: Introducing Hospitality to Retail

SME Case Studies

Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique...Show More
Customer Service

Customer Service

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure...Show More
Playing Your Part 1: Diversity in the Workplace

Playing Your Part 1: Diversity in the Workplace

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation,...Show More
Workplace Training: Planning, Organising and Facilitating

Workplace Training: Planning, Organising and Facilitating

Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and...Show More
Manager and Friend: The Right Balance

Manager and Friend: The Right Balance

Workplaces can be very social places. How do you maintain effective working relationships with friends, especially if one person manages another? It can be difficult, but it has to be done to ensure harmonious relations contribute to...Show More
Workplace Leadership

Workplace Leadership

Why are some people great leaders? Are leaders born or made? These great questions are explored and answered. Individuals in all sorts of situations and positions within society can provide real leadership, provided they have the opportunity...Show More
The Ageing Workforce

The Ageing Workforce

Fewer young people coming into the workforce has serious implications for employers, business owners and management. Coupled with this, there is a hidden and under-utilised pool of workers aged over 45. This programme provides insights into the...Show More
Board Roles and Responsibilities

Board Roles and Responsibilities

Learning à la Carte

Recently the activities and functions of boards have come under increasing scrutiny. This has resulted in far higher levels of accountability for boards and their members. Board members must ensure they are acting in the best interests of the...Show More
Creative Brainstorming for Innovation

Creative Brainstorming for Innovation

Learning à la Carte

Organisations are becoming more interested in innovation and creativity, but how do we foster these practices? Psychologist Peter Quarry interviews Yvonne Adele, and investigates practical ways to help your staff access their creative...Show More
Corporate Social Responsibility

Corporate Social Responsibility

Learning à la Carte

In this timely programme, Ann Sherry, recipient of the Australian Centenary Medal for work in providing banking services to disadvantaged communities, discusses the wider benefits of corporate social responsibility and how to incorporate social...Show More
Leadership in Action

Leadership in Action

Training Point Leadership Series 1

Leaders in the workplace are often managers and supervisors, but they can be found at all levels within an organisation. This programme investigates leadership traits and explores strategies for enhancing leadership potential. Participants are...Show More
Outstanding Leadership

Outstanding Leadership

Learning à la Carte

Ann Sherry has broad leadership experience in both private and public sectors. In this programme she debunks some common myths about leadership and leadership styles. She discusses the qualities of good leaders and strategies for developing these...Show More
Preparing Your Business Case

Preparing Your Business Case

Learning à la Carte

Many managers and employees often need to prepare and present a business case to senior personnel for approval. This can be a daunting task, particularly for the inexperienced. However, certain steps can save time, aid delivery and success rates....Show More
Succession Planning

Succession Planning

Learning à la Carte

In this programme Ann Sherry discusses the purpose and process of succession planning. Successful succession planning provides strength and stability to an organisation, aids staff retention and prepares for future growth and change. This...Show More
Understanding Financial Information

Understanding Financial Information

Learning à la Carte

Financial information is at the very core of business operations. But many business owners, managers and executives are in the dark when it comes to the terms and phrases of financial information and how they relate to business management and...Show More
10 Mistakes in Marketing

10 Mistakes in Marketing

Learning à la Carte

It's no surprise that a great product or service will be overlooked without effective marketing. Yet many businesses don't make the most of their marketing spend. In this programme, Carolyn Stafford discusses ten common marketing mistakes. The...Show More
What Is Marketing?

What Is Marketing?

Introduction to Marketing Series

Marketing is a key topic in a range of business, leisure and tourism courses. This fascinating program provides a clear introduction to the subject, giving students a sound understanding of the key concepts and techniques used within marketing....Show More
Dealing with Manipulative People

Dealing with Manipulative People

Take Away Training

Working with manipulative people can be difficult, as they have the ability to influence or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to others and offers practical...Show More
Ethical Behaviour

Ethical Behaviour

Q&A

What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the performance of a business? In answering some common questions about ethics, Eve Ash and Peter Quarry tackle this sometimes...Show More
Closing the Sale

Closing the Sale

Sales and Service Masterclass

In this programme, the panel discusses conventional notions of 'closing the sale' and challenge popular thinking about this most crucial of steps. The merits of the 'formula' approach versus a more instinctive, organic process are debated. Key...Show More
Presenting with Impact

Presenting with Impact

Sales and Service Masterclass

Examines how sales people can present their products and services with greater impact. The panel share their thoughts on presentational style and examine the importance of product knowledge, organisation and order of information. Key Training...Show More
What Customers Love and Hate

What Customers Love and Hate

Sales and Service Masterclass

Learn to engage customers by focusing on what they love and avoiding what they hate. Viewers are challenged to assess their current methods and style and apply the principles uncovered by the latest behavioural studies that show why people buy,...Show More
Managing Difficult Customers and Complaints

Managing Difficult Customers and Complaints

Sales and Service Masterclass

The programme examines how to effectively resolve conflict, whilst preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered that will assist sales people, helping them to work through solutions...Show More
Understanding Personality Differences

Understanding Personality Differences

Q&A

It is complex. Sometimes, it simply cannot be understood. Yet personality impacts in a major way at work. Two people with the same goal may struggle to achieve it because a difference in personalities makes them incompatible working together....Show More