Secondary Catalogue

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale and totalling up different denominations. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of purchase can influence a customer’s buying decisions. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale stock in a skate shop. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that customers are given the correct change for their purchases, even when the POS system is unavailable! Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a timesheet, including times in 12-hour and 24-hour format. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale weekend. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specialises in web and multimedia development for clients ranging from universities and major health authorities to individuals. The programme explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas. Show Less

Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is ‘Come for a glass, leave with a bottle’. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality. Show Less

We all have to deal with difficult people but we don’t all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4. Ignore bad behaviour from other people involved. 5. Give feedback about bad behaviour. 6. Build your skills to improve how you manage difficult people. Show Less

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure that needs are met and expectations realised at best, and preferably exceeded. This film provides students of a range of business-related areas with a resource that explores customer service through the eyes of five individuals who are passionate about delivering excellence. There are also street interviews. It explores the importance of customer service, what is involved in providing good service, product knowledge, health and safety, dealing with customer complaints and monitoring customer service. It targets learners at senior secondary and FE levels. Show Less

Strong planning and organizing skills are always important and it is vital in any organization that people do the tasks that they have committed to. Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning session. Show Less

Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking supplies, personal media, inappropriate dress, name calling, flirting, relationships at work and touching. Show Less

Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena's 50th birthday. The event is filled with dramatic incidents and even a possible romance but being safe and avoiding accidents remains the focus. Show Less

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation, physical characteristics and capabilities, and thinking and learning styles. In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation, physical characteristics and capabilities, and thinking and learning styles. This presenter-led production examines diversity in the workplace using various dramatised scenarios from the offices of Nirvana Road Wealth Creations, whose staff reflect the sort of diversity that is characteristic of many contemporary workplaces. The five chapters focus on the scope of diversity, responding sensitively, knowing the guidelines, communicating appropriately and building on diversity. This is an excellent resource for anyone examining the nature of diversity within the workplace and ways for all personnel within an organisation to effectively work with it. Show Less

It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills. Show Less

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage to retain their positions and all the staff are now required to help them improve their English. Show Less

Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and instructive programme is hosted by David Kay, owner of a successful training business with over 20 years experience in workplace training worldwide. It follows an experienced workplace trainer and line manager as they plan, organise, facilitate, and review a training plan. The programme is full of simple tips and useful ideas that will give facilitators the knowledge and skills they need to deliver high quality, relevant training services. Show Less

Fewer young people coming into the workforce has serious implications for employers, business owners and management. Coupled with this, there is a hidden and under-utilised pool of workers aged over 45. This programme provides insights into the changing age demographic in the workforce and considers the benefits that older workers bring to organisations. The programme and workbook enables users to explore the characteristics of an ageing workforce, dispel some of the myths that exist, and to identify a range of strategies that might be implemented to harness the power of the current and future workforce. This will in turn assist organisations to become more sustainable and service industries to remain viable. Show Less

Marketing is a key topic in a range of business, leisure and tourism courses. This fascinating program provides a clear introduction to the subject, giving students a sound understanding of the key concepts and techniques used within marketing. The programme clearly defines marketing and explains its role within business; it also explains how the marketing function interrelates with the other functions of business such as finance, production and human resources. Show Less

What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the performance of a business? In answering some common questions about ethics, Eve Ash and Peter Quarry tackle this sometimes sensitive subject with clarity and precision. Show Less

Challenging times have brought about a critical emphasis on building successful teams. This programme breaks down the four different stages that developing teams go through, and the critical ever-changing roles of the team members. By putting a business team under the microscope in a team-building exercise with Guy Moxley from Team Building Australia, this program exposes the bare-boned mechanics of how teams form, function and how they can reach new heights of performance. Show Less

Different ages working together is not new, but the phenomenon of three ‘generations’ – Baby Boomers, Gen X and Gen Y - all working together is both complex and fascinating. This title highlights the key features of different workforce age groups and the resulting issues for managers and those involved in recruiting, developing and retaining staff. The leader’s guide, workbook and video combine to create a complete package of ‘generation basics’ which can be used to build a higher level of awareness and develop strategies to improve workplace relationships, tap into expertise, and retain talent. This title will be beneficial across many levels of an organisation, from business owners to trainers to team members working in cross-generational groups. Show Less

The need to understand what constitutes workplace discrimination is becoming increasingly important. How can we distinguish between discrimination and other forms of common, albeit undesirable, behaviour? Eve Ash and Peter Quarry address these questions whilst providing sound advice for employers and employees about managing discrimination at work. Show Less

The 'green' approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream to the point where businesses across the globe realise that adopting an environmentally sound philosophy is essential - not only to maintain credibility and protect the bottom line, but also to attract the best employees. People expect business to be at the fore with regard to sustainability - to lead changes in thinking and behaviour. This programme discusses the benefits of 'green' workplaces. The lead must come from the top - managers and business owners find themselves needing to be increasingly in tune with sustainable and ecological thinking. We hear from leading business people and sustainability experts about environmental corporate culture and practices and gain an insight into how to effectively implement a policy and strategy. Featured in the program are Geoff Gourley a leading business environmentalist and consultant, and representatives from Fujitsu. Show Less

This Australian production is an ideal tool for training in the risk management process consistent with the new standard ISO 31000:2009. Risk Maker Risk Taker is a highly regarded programme, used by major organisations and universities worldwide to communicate and educate the essential risk management concepts. This programme outlines the main concepts of risk management. It covers the steps which should be followed to effectively manage risk. It also links the risk management process with the role of leadership and management systems. The programme outlines the following seven stages in risk management: communication and consultation, establishing the context, identifying risks, risk analysis, evaluation, monitoring and reviews. Show Less