Secondary Catalogue

Management and Commerce


Creative Force: Technology Driving Change

Creative Force: Technology Driving Change

SME Case Studies

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention....Show More
Unwined: Introducing Hospitality to Retail

Unwined: Introducing Hospitality to Retail

SME Case Studies

Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique...Show More
Handling Anyone Difficult

Handling Anyone Difficult

Cutting Edge Communication

We all have to deal with difficult people but we don’t all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4....Show More
Customer Service

Customer Service

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure...Show More
Planning and Organising

Planning and Organising

Cutting Edge Communication

Strong planning and organizing skills are always important and it is vital in any organization that people do the tasks that they have committed to. Serena discovers Marcus and Serena have not planned together for the upcoming conference when...Show More
Behaving Unprofessionally

Behaving Unprofessionally

Cutting Edge Communication

Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking...Show More
Working Safely

Working Safely

Cutting Edge Communication

Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena's 50th birthday. The event is filled with dramatic incidents and...Show More
Playing Your Part 1: Diversity in the Workplace

Playing Your Part 1: Diversity in the Workplace

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation,...Show More
Listening Actively

Listening Actively

Cutting Edge Communication

It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session...Show More
Appreciating Diversity

Appreciating Diversity

Cutting Edge Communication

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
Workplace Training: Planning, Organising and Facilitating

Workplace Training: Planning, Organising and Facilitating

Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and...Show More
The Ageing Workforce

The Ageing Workforce

Fewer young people coming into the workforce has serious implications for employers, business owners and management. Coupled with this, there is a hidden and under-utilised pool of workers aged over 45. This programme provides insights into the...Show More
What Is Marketing?

What Is Marketing?

Introduction to Marketing Series

Marketing is a key topic in a range of business, leisure and tourism courses. This fascinating program provides a clear introduction to the subject, giving students a sound understanding of the key concepts and techniques used within marketing....Show More
Ethical Behaviour

Ethical Behaviour

Q&A

What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the performance of a business? In answering some common questions about ethics, Eve Ash and Peter Quarry tackle this sometimes...Show More
Enhancing Teamwork

Enhancing Teamwork

Challenging times have brought about a critical emphasis on building successful teams. This programme breaks down the four different stages that developing teams go through, and the critical ever-changing roles of the team members. By putting a...Show More
Generational Diversity

Generational Diversity

Different ages working together is not new, but the phenomenon of three ‘generations’ – Baby Boomers, Gen X and Gen Y - all working together is both complex and fascinating. This title highlights the key features of different workforce age...Show More
Discrimination in the Workplace

Discrimination in the Workplace

Q&A

The need to understand what constitutes workplace discrimination is becoming increasingly important. How can we distinguish between discrimination and other forms of common, albeit undesirable, behaviour? Eve Ash and Peter Quarry address these...Show More
A Greener Workplace: Planning and Managing Sustainability

A Greener Workplace: Planning and Managing Sustainability

The 'green' approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream to the point where businesses across the globe realise that adopting an environmentally sound philosophy is essential - not only...Show More
Risk Maker Risk Taker: A Managers Guide to Risk

Risk Maker Risk Taker: A Managers Guide to Risk

This Australian production is an ideal tool for training in the risk management process consistent with the new standard ISO 31000:2009. Risk Maker Risk Taker is a highly regarded programme, used by major organisations and universities...Show More
It's All About Culture

It's All About Culture

The culture of any workplace is shaped by its people. It is unique to each workplace because the people are unique. If the personnel changes, so does the culture – often in small, but significant ways. This programme covers important aspects...Show More
Management Styles: Authoritarian and Delegative

Management Styles: Authoritarian and Delegative

Management styles can be broadly categorised into four types. In this program, we examine two styles – authoritarian and delegative. As two recruitment companies meet for their annual 10-pin bowling showdown, the characteristics of each...Show More
The Value of Mentoring

The Value of Mentoring

Mentoring programs are undoubtedly a hot topic - if not being implemented in every workplace, they are certainly widely discussed and considered. Produced in Melbourne, this programme from Training Point demonstrates the value of effective...Show More
Has That Buck Stopped Yet?

Has That Buck Stopped Yet?

Responsibility – every individual in every workplace has it, but sadly, there are some who don’t take it. This animated programme features Tom, an experienced employee who is responsible for inducting Buck, a new recruit, into his...Show More
Workplace Rights and Responsibilities (Adult)

Workplace Rights and Responsibilities (Adult)

There have been many changes to workplace/certified agreements over the years, and employees need to be mindful of the rights and responsibilities they have at work under this system. This programme explores the issues that exist for employees...Show More
Occupational Health and Safety in the Office

Occupational Health and Safety in the Office

Office Administration Series

In today's society, occupational health and safety is everywhere, and the office environment is no different. There are always health and safety issues to be aware of. In this programme we take a good look at the legislative standards, office...Show More