Secondary Catalogue

Management and Commerce


Difficult Conversations

Difficult Conversations

Leadership and Management

We've all had them and they're always tough. But they're healthy too. Here are some tips to approaching difficult conversations.
Cultural Types

Cultural Types

Cross Cultural Communication Essentials

Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not...Show More
Virtual Mentoring

Virtual Mentoring

Coaching and Mentoring Essentials

Communicating online is more challenging than face-to-face communication because it misses facial expressions and body language, as well as many other factors. The relationship between mentor and mentee is personal and confidential, quite...Show More
How to Be a Great Mentee

How to Be a Great Mentee

Coaching and Mentoring Essentials

The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring...Show More
Being a Remote Worker

Being a Remote Worker

Remote Working Essentials

Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker...Show More
Managing Remote Teams

Managing Remote Teams

Remote Working Essentials

With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However,...Show More
Managing Cross Cultural Teams

Managing Cross Cultural Teams

Cross Cultural Communication Essentials

Many cross-cultural teams plunge straight into the task without thinking about their differences. This can lead to misunderstandings and a loss of trust.
Virtual Meeting Etiquette

Virtual Meeting Etiquette

Remote Working Essentials

Virtual meetings have become an essential part of how modern businesses maintain productivity and continuity. They are an easy, cost-effective way to align multiple locations, keep employees engaged and work with clients and vendors. However,...Show More
Mind over Splatter: Health and Safety Attitudes

Mind over Splatter: Health and Safety Attitudes

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences...Show More
Floats and Balances

Floats and Balances

Numeracy in Retail

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Surcharges

Surcharges

Numeracy in Retail

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of...Show More
Discounts

Discounts

Numeracy in Retail

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Cash Handling

Cash Handling

Numeracy in Retail

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Break Times

Break Times

Numeracy in Retail

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Development Discussion: Appreciating Development

Development Discussion: Appreciating Development

Conversations

Helping staff appreciate how much they are developing motivates them, so use thought-provoking questions to encourage them to recognise their own personal development.
Development Discussions: Questions to Help You Think about Development

Development Discussions: Questions to Help You Think about Development

Conversations

Encourage people to give themselves time to think about how they want or need to develop their career and what actions to take next.
Development Discussions: Performance versus Career Development

Development Discussions: Performance versus Career Development

Conversations

Managers sometimes need a 'nudge' and the skills to include personal and career development in the one-to-ones they hold with staff. When they see developing staff as a legitimate part of their responsibilities, benefits begin to flow.
Development Discussion: Helping Your Manager Discuss Your Development

Development Discussion: Helping Your Manager Discuss Your Development

Conversations

Anyone can use feedback as a springboard to a request for development, so link your request for development to something your manager regards as important.
Development Discussions: Micro Goals

Development Discussions: Micro Goals

Conversations

Micro goals give people something precise to aim for during a short timescale—depending on the activity, that timescale could be between now and the next monthly review or it could be between now and the end of a 1-hour meeting.
Talking through Conflict: Handling Conflict Conversations

Talking through Conflict: Handling Conflict Conversations

Conversations

Managers need to learn effective ways to gain control of the conversation and direct it towards a successful conclusion.
Feedback: How to Receive Feedback

Feedback: How to Receive Feedback

Conversations

An important aspect of feedback conversations is showing staff how to help their managers give them worthwhile feedback.
Talking through Conversations: Opening a Conflict Conversation

Talking through Conversations: Opening a Conflict Conversation

Conversations

There are occasions when a manager will initiate a conversation to resolve conflict and the opening is crucial to success.
Talking through Conflict: Unexpected Conflict

Talking through Conflict: Unexpected Conflict

Conversations

When a manager is on the receiving end of unexpected conflict, how he or she responds is vital to a successful outcome.
Talking through Conflict: Preparing for a Conflict Conversation

Talking through Conflict: Preparing for a Conflict Conversation

Conversations

Some managers have a combative approach to conflict. A subtle approach is usually more effective and begins with some simple mental and tactical preparation.
Talking through Conflict: Preparing for a Conflict Conversation

Talking through Conflict: Preparing for a Conflict Conversation

Conversations

Some managers have a combative approach to conflict. A subtle approach is usually more effective and begins with some simple mental and tactical preparation.