Tertiary Catalogue

Many dishes and recipes require you to shallow- or deep-fry ingredients. This video introduces the basic dry cookery method of shallow- and deep-frying, demonstrating how and when to shallow- or deep-fry foods and providing key tips for keeping safe around hot oil and equipment. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to stir-fry ingredients. This video introduces the basic dry cookery method of stir-frying, demonstrating how and when to stir-fry foods and providing key tips for keeping safe around hot oil and equipment. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to pan-fry ingredients. This video introduces the basic dry cookery method of pan-frying, demonstrating how and when to pan-fry foods and providing key tips for keeping safe around hot oil and equipment. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to dry-fry ingredients. This video introduces the basic dry cookery method of dry-frying, demonstrating how and when to dry-fry foods and providing key tips for keeping safe around hot temperatures. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to stew or braise ingredients. This video introduces the basic moist cookery methods of stewing and braising, demonstrating how and when to stew or braise foods and providing key tips for keeping safe around hot foods. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to grill ingredients. This video introduces the basic dry cookery method of grilling, demonstrating how and when to grill foods and providing key tips for keeping safe around hot foods and equipment. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to steam ingredients. This video introduces the basic moist cookery method of steaming, demonstrating how and when to steam foods and providing key tips for keeping safe around steam. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to blanch ingredients. This video introduces the basic moist cookery method of blanching, demonstrating how and when to blanch foods and providing key tips for keeping safe around boiling liquids. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to boil ingredients. This video introduces the basic moist cookery method of boiling, demonstrating how and when to boil foods and providing key tips for keeping safe around boiling liquids. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to bake ingredients. This video introduces the basic dry cookery method of baking, demonstrating how and when to bake foods and providing key tips for keeping safe around hot foods and equipment. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to roast ingredients. This video introduces the basic dry cookery method of roasting, demonstrating how and when to roast foods and providing key tips for keeping safe around hot foods and equipment. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to sous vide ingredients. This video introduces the basic moist cookery method of sous vide, demonstrating how and when to sous vide foods and providing key tips for keeping safe around hot liquids. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Many dishes and recipes require you to poach ingredients. This video introduces the basic moist cookery method of poaching, demonstrating how and when to poach foods and providing key tips for keeping safe around hot liquids. Clear explanations and footage are complemented by key definitions on screen, making this an essential resource for students training for careers in and around the kitchen. Show Less

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would tell 10 to 20 people of that bad experience. Those figures could be multiplied many times over now with the advent and ease of social media. This Customer Focused Person training video is an easy to follow look at the value of each customer interaction you might have on a daily basis. Show Less

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle of Service training video takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end. Show Less

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact training video is an easy to follow guide on the importance of each customer contact. Show Less