Tertiary Catalogue

A new producer is brought on to help bring a cooking show back on track. The video provides examples of poor problem solving techniques, and provides a framework to problem solve creatively. Learners will be guided through the framework to define the problem, define goals, review data, list alternative solutions, and then find the best solution. Show Less

Globalisation necessitates cultural exchange, leading to both societal unity and division. This video examines the benefits of globalisation, such as solidarity on global issues, and its drawbacks, such as the impact of nationalism and xenophobia on refugees. Featuring commentary from academics and experts in industry and not-for-profit, this is highly recommended for Geography and History classrooms, and a valuable resource for Civics and Social Studies students. Show Less

Economic globalisation is strongly tied to the ideology of neoliberalism. This video guides viewers through the economic history of globalisation, from the downfall of communism and the rise of the free market following the Cold War, to the 2008 global financial crisis. Featuring commentary from academics and experts in industry and not-for-profit, this is highly recommended for Geography and History classrooms, and a valuable resource for Economics and Business students. Show Less

At the heart of political globalisation is the idea of cooperation and consensus between nations. This video takes viewers through the political history of globalisation, from the formation of global institutions following World War II, to the resurgence of nationalism. Featuring commentary from academics and experts in industry and not-for-profit, this is highly recommended for Geography and History classrooms, and a valuable resource for Civics and Politics students. Show Less

Our world is increasingly interconnected, from politics, to economics, to society and culture. This video gives an overview of what globalisation is and the factors driving its rapid speed, explaining how it can create both opportunities and problems on a global scale. Featuring commentary from academics and experts in industry and not-for-profit, this is highly recommended for Geography and History classrooms, and a valuable resource for Civics students. Show Less

In this video, 4 Essential Facilitation Skills you will learn skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions. They are process skills that help guide the discussion to meet desired outcomes, whether problem-solving, brainstorming or reviewing strategy. You will learn to become a skilled facilitator who can implement a gameplan and use gatekeeping and process feedback to help a group focus on their challenges and goals, collaborate effectively, avoid distractions and tangents, and reach decisions faster and more effectively. Whether face-to-face or online, you can learn to navigate facilitation challenges and help control those who dominate discussions, to ensure a more inclusive approach to meetings and effective problem solving. Show Less

This video, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and their consequences, and enhances problem-solving and independence. Employers are increasingly valuing people who are able to think critically – to understand information and use it to make logical decisions. In this video, psychologists Peter Quarry and Eve Ash provide practical strategies to collect and use data effectively, minimise your own biases, constructively and respectfully assess information and opinions and avoid being manipulated or falling into groupthink. Show Less

In this video, 4 Paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organisation or team where people feel safe to speak up, point out problems and tell the truth. It’s an essential pre-requisite for a high performance team and results in lower staff turnover so the high performers are more likely to stay. This video provides an understanding of psychological safety and why it is important, how to assess your own team or workplace, how to provide the right leadership and take care of virtual teams and the need to monitor threats to psychological safety. Show Less

This video, 4 Paths to Resolving Conflict, explores how conflict can be better understood and managed despite different personalities and multiple pressures. Conflict can blow up with staff, customers, suppliers, anyone, at any time. Developing conflict resolution skills show in this video will help reduce frictions that damage working relationships. We can learn to defuse emotion, establish common ground and win-win outcomes. Psychologists Peter Quarry and Eve Ash discuss practical strategies for understanding and resolving the conflicts, including how to mediate a conflict between two parties. Show Less

In this video, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this practical video you will learn how to give feedback constructively and professionally so it is more readily accepted. Psychologists Peter Quarry and Eve Ash provide effective ways to give feedback, even when a situation or person is challenging and the person is negative or disagrees with the feedback, or gets very emotional. Show Less

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would tell 10 to 20 people of that bad experience. Those figures could be multiplied many times over now with the advent and ease of social media. This Customer Focused Person training video is an easy to follow look at the value of each customer interaction you might have on a daily basis. Show Less

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle of Service training video takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end. Show Less

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact training video is an easy to follow guide on the importance of each customer contact. Show Less

Workplace Excellence: Employer of Choice is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Discover how to become an employer of choice by exploring how different organizations achieve success in culture, recruitment and developing their people and providing a flexible offering with hours and family friendly values. Show Less

Workplace Excellence: Wellbeing & Balance is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Encourage a healthy attitude in your workplace by providing health initiatives and activities; provide a safe and caring environment. Ensure an appropriate work-life balance is established and maintained. Feel and see the benefits that exercise and a healthy approach have in your workplace. Show Less

Workplace Excellence: Recognition & Feedback is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. People thrive on positive feedback and recognition. It's important to have regular appraisals, discuss career goals with staff, agree on performance goals and guide with feedback. Show Less

Workplace Excellence: Green & Giving is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Inspiring examples of corporate social responsibility from real organizations who are committed to minimise their impact on the planet's environment and give back. Show Less

Workplace Excellence: Innovation & Continuous Improvement is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. It is vital to refine and continually refresh your organization in order to keep moving ahead. When mistakes are made, allow for staff to learn from them and improve, and when success is achieved, ensure it's recognized and celebrated. Embrace change and revolutionize the way you conduct business. Show Less

Workplace Excellence: Passion for Service Excellence is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. This documentary case study style video shows how different organizations achieve service excellence, from phone calls to relationships, from product knowledge to handling complaints. Show Less

Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Open communication and good teamwork is the key to success in all organizations. A practical case study style video set in different organizations demonstrating examples of how they communicate and collaborate in teams. Show Less

Workplace Excellence: Motivating Fun Workplace is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Create a fun and motivating workplace to ensure your staff are happy and enjoy being at work. There are countless initiatives that can be implemented within the workplace that help establish motivation, passion and loyalty. Show Less

Workplace Excellence: Inspirational Leadership is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. A powerful documentary case study style videos where we meet two CEOs who demonstrate how to lead by example. A personal insight of their passion and decision-making and how they reach goals and empower others. Show Less

Workplace Excellence: Vision & Values is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Case studies of four highly successful organizations provide valuable insight into how they have established their vision and values and made them relevant to their businesses. We see how the vision is translated to each individual staff member and how values are embedded in the culture and demonstrated with actions. Show Less

When it comes to fire safety in the workplace, we might be tempted to think that it's not our concern, or that there's plenty of other things to worry about—until it's too late. However, it's everyone's responsibility to prevent fires. That means we all have an important part to play in identifying and minimising the risks. Show Less

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences of having the wrong attitude to safety can be deadly! In this video, you'll meet the Zombusters team and see how complacency, rushing, distractions, and unfamiliarity can get the better of us, and how to avoid these mind-traps. Show Less