Tertiary Catalogue

Human Resources

Contains 65 Videos

Episode 10: Workplace Generations

Episode 10: Workplace Generations

Wellbeing Essentials

Chapter 1: Don't believe the myths Don’t expect everyone to conform to their generational stereotypes. Just because you’re a digital native, it doesn’t mean you’ll be fast to adopt new technology, and vice versa. Most people want the same...Show More
Episode 09: Team Wellbeing for Managers

Episode 09: Team Wellbeing for Managers

Wellbeing Essentials

Chapter 1: Reward people like grown-ups Reward people the way you’d like to be rewarded. The best awards tend to be non-physical, like praise and respect. An opportunity to work on a challenging project can be a highly motivating...Show More
Episode 08: Practical Wellbeing

Episode 08: Practical Wellbeing

Wellbeing Essentials

Chapter 1: Mult-tasking Multi-tasking isn’t a thing. It just means failing to do any one thing properly. Switching between tasks has an interruption cost, it takes longer to get back to focus. Focus on one task at a time, until it is complete,...Show More
Episode 07: Planning

Episode 07: Planning

Wellbeing Essentials

Chapter 1: Celebrate Small Accomplishments Focusing on big distant goals mean satisfaction is rare and short-lived. Instead, break work into smaller accomplishments, and keep a list to mark off each small win. Chapter 2: Perils of...Show More
Episode 05: Inside Your Head

Episode 05: Inside Your Head

Wellbeing Essentials

Chapter 1: Don't compare your insides to other people's outsides We only have access to our own inner monologue of worry and self-criticism but nobody else’s. Resist comparing your insides with other people’s outsides – remember that social...Show More
Episode 06: Personal Wellbeing for Managers

Episode 06: Personal Wellbeing for Managers

Wellbeing Essentials

Chapter 1: Don't spread the anxiety virus Emotions are contagious, anxiety especially. Anxiety will get in the way of productivity, so communicate urgency calmly, and be careful not to spread anxiety. Chapter 2: Show your vulnerabilities Showing...Show More
Episode 04: Happiness Habits

Episode 04: Happiness Habits

Wellbeing Essentials

Chapter 1: Gratitude It’s all too easy to get acclimatised to the good things in life, and focus only on the bad things. Think about what you’re grateful for – you can even try writing them down. Don’t forget the tiny things! Chapter 2:...Show More
Episode 02: Emotions versus Evidence

Episode 02: Emotions versus Evidence

Wellbeing Essentials

Chapter 1: Keep a sense of perspective We catastrophise: if something goes slightly wrong, we assume everything’s gone terribly wrong. We project disasters in our future. Try to keep perspective and recall previous occasions when you...Show More
Episode 03: Getting Stuff Done

Episode 03: Getting Stuff Done

Wellbeing Essentials

Chapter 1: You don't have to 'feel like it' We tell ourselves that we need to be in the right mindset to work, but actually that makes it harder. Focus instead on taking some physical actions – and the ‘motivated’ mindset will usually...Show More
Episode 01: Criticism and Failure

Episode 01: Criticism and Failure

Wellbeing Essentials

Chapter 1: Embracing Failure Choose to see failure as a sign of you reaching the edge of your comfort zone. Fight against perfectionism, which just makes you miserable. Try deliberate imperfection. You could actively seek out low-risk experiences...Show More
Resolving Conflict

Resolving Conflict

Cutting Edge Communication

The team discusses strategies to learn to respect individual differences and manage their own emotions when feeling overwhelmed or stressed. They discuss the need to be factual rather than attacking or defensive. They additionally recognize the...Show More
Coaching New People

Coaching New People

Cutting Edge Communication

It is important to encourage new people to feel welcome and encourage them to be part of the team. This program covers assisting them to settle in, offer them practical steps to build skills and give them your time and encourage them. In addition...Show More
Handling Anyone Difficult

Handling Anyone Difficult

Cutting Edge Communication

We all have to deal with difficult people but we don’t all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4....Show More
Diffusing Anger

Diffusing Anger

Cutting Edge Communication

Anger can erupt from anyone at any time and having strategies in place to control and manage that anger is very important. Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes...Show More
Negotiating for Results

Negotiating for Results

Cutting Edge Communication

Effective negotiating skills need to be learnt, practiced and perfected to ensure that you are in a position to negotiate the best outcome for every project and contract. Steve and Paul Garrison negotiate a large contract to provide services to...Show More
Creating a No-Blame Culture

Creating a No-Blame Culture

Cutting Edge Communication

When mistakes are made in the workplace, everyone is quick to find someone to blame. In this episode Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release....Show More
Developing Successful Mindsets

Developing Successful Mindsets

Cutting Edge Communication

A negative mindset can affect a whole team or business, so it is very important to managers to make sure that their team has positive mindsets and thinking. In this second episode we see Steve, who is dejected. Casey tries to cheer him up and...Show More
Working Safely

Working Safely

Cutting Edge Communication

Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena's 50th birthday. The event is filled with dramatic incidents and...Show More
Handling Tricky Appraisals

Handling Tricky Appraisals

Cutting Edge Communication

Performance appraisals can be difficult if one party expects a result far different to their actual appraisal. In this episode Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be...Show More
Ensuring a Respectful Workplace

Ensuring a Respectful Workplace

Cutting Edge Communication

It is important that every workplace is one where we respect our fellow colleagues and are treated with respect in return. In this episode Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol...Show More
Playing Your Part 1: Diversity in the Workplace

Playing Your Part 1: Diversity in the Workplace

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation,...Show More
Listening Actively

Listening Actively

Cutting Edge Communication

It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session...Show More
Appreciating Diversity

Appreciating Diversity

Cutting Edge Communication

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
Workplace Training: Planning, Organising and Facilitating

Workplace Training: Planning, Organising and Facilitating

Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and...Show More
Workplace Leadership

Workplace Leadership

Why are some people great leaders? Are leaders born or made? These great questions are explored and answered. Individuals in all sorts of situations and positions within society can provide real leadership, provided they have the opportunity...Show More