Tertiary Catalogue

Management and Leadership

Contains 67 Videos

Episode 10: Team Development

Episode 10: Team Development

Leadership Essentials

This programme identifies the key stages of team development to help your group improve their own team skills and help leaders develop strong, confident teams that need little direction to perform well. Chapter 1: Forming and Storming. Newly...Show More
Episode 09: Team Decision Making

Episode 09: Team Decision Making

Leadership Essentials

This programme aims to help attendees to appreciate and use the team’s knowledge in the decision making process. Chapter 1: Avoid the Ego Barrier It’s easy to let our egos take over when we think we know best. Removing this obstacle will...Show More
Episode 08: Practical Leadership

Episode 08: Practical Leadership

Leadership Essentials

This programme covers four key principles for leaders at any level and helps to demonstrate that when it is done best, leadership is an activity not a position. Chapter 1: Have a Clear Vision. A clear vision can carry a team from the beginning...Show More
Episode 07: Leadership Sins

Episode 07: Leadership Sins

Leadership Essentials

Exhibiting any of the classic leadership sins is a sure fire way to alienate your team and lose motivation. This programme tackles many of the skills that are required of a leader to motivate individuals and get them working together effectively...Show More
Episode 06: Everyday Learning

Episode 06: Everyday Learning

Leadership Essentials

This programme aims to help attendees to reflect on how they learn at work and to make plans to increase the opportunities for everyday learning: - Through formal means, including classroom courses, e-learning and courses with colleges and...Show More
Episode 05: Ethics

Episode 05: Ethics

Leadership Essentials

This programme is about putting ethics into practice. Chapter 1: The Only Way Is Ethics. Being ethical is about doing the right thing every day. Chapter 2: How You Behave Matters. Leaders who live by their code of ethics and demonstrate...Show More
Episode 04: Emotional Intelligence

Episode 04: Emotional Intelligence

Leadership Essentials

Emotional Intelligence is the ability to identify and manage your own emotions and the emotions of others. This programme will help people in leadership positions to learn the importance of emotional intelligence in their role. Chapter 1: Self...Show More
Episode 03: Crisis Management

Episode 03: Crisis Management

Leadership Essentials

The way we respond in emergencies can be the difference between a set-back and a crisis. This programme will help your delegates to put a plan in place for when things go wrong. Chapter 1: Act Swiftly. Act swiftly and take responsibility to stop...Show More
Episode 02: Creativity and Innovation

Episode 02: Creativity and Innovation

Leadership Essentials

Whatever a person’s role in an organisation, they may have to apply creative thinking to overcome problems. At the end of the programme, delegates will learn how to enhance their own creativity with some straightforward techniques. Chapter 1:...Show More
Episode 01: Change

Episode 01: Change

Leadership Essentials

Change is healthy and, for any organisation with its sights set on the future, it is essential for growth and success. But despite this, there is often a great deal of resistance to change, invariably because people are fearful of the uncertainty...Show More
Episode 05: Difficult Conversations

Episode 05: Difficult Conversations

Management Essentials

Informing employees that their work is not good enough, that they can’t have the pay rise they asked for, or that they have been denied promotion are all situations that managers dread. Dealing with difficult conversations with rejected and...Show More
Episode 11: Recruiting

Episode 11: Recruiting

Management Essentials

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be...Show More
Episode 10: Praise and Criticism

Episode 10: Praise and Criticism

Management Essentials

Everyone needs praise and critical feedback, and when given the right way, it can help motivate individuals and teams. But it’s a fine balance that all managers need to get right. This course will show managers how and when to deliver effective...Show More
Episode 09: Performance Reviews

Episode 09: Performance Reviews

Management Essentials

Performance reviews help employees by clarifying: what they’re doing well, what they’re supposed to be doing and identifying the support they need. Sadly, performance reviews often go wrong because managers fail to prepare and don’t know...Show More
Episode 08: One-To-One Training

Episode 08: One-To-One Training

Management Essentials

This course aims to introduce the techniques of one-to-one training. It explains how important it is for managers and team leaders to have the skills to teach people in their care. Chapter 1: Training with Context. Improve your staff training...Show More
Episode 06: Managing Discipline

Episode 06: Managing Discipline

Management Essentials

This course will help managers deal with discipline and manage problem behaviour. Chapter 1: Discipline – Check the Facts. Before administering discipline, check the facts on standards, check the facts on performance, and agree on gap....Show More
Episode 07: Motivating Your Team

Episode 07: Motivating Your Team

Management Essentials

If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to...Show More
Episode 02: Counselling

Episode 02: Counselling

Management Essentials

Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active...Show More
Episode 03: Dealing with Absenteeism

Episode 03: Dealing with Absenteeism

Management Essentials

Absenteeism costs organisations billions in revenue every year. But when someone calls in sick, it doesn't necessarily mean that they're unwell. Managers can deal with this sensitive subject area in three simple stages. Chapter 1: Recognising...Show More
Episode 04: Developing Your Team

Episode 04: Developing Your Team

Management Essentials

Understanding the importance of coaching and then learning how to coach is an essential part of managers’ job. With the right teaching, managers can improve peoples’ performance and motivation. Coaching is an invaluable tool for helping...Show More
Episode 01: Being a Leader

Episode 01: Being a Leader

Management Essentials

Managers don’t necessarily need a powerful magnetic personality to effectively lead their people. What’s more important is an awareness of how leadership depends on an ability to motivate people. Chapter 1: Valuing Their Job. Learn how to...Show More
Mediating for Resolution

Mediating for Resolution

Cutting Edge Communication

The team is encouraged to learn excellent skills for controlling respectful exchanges and facilitating solutions. When members of the team are in dispute they write a statement acknowledging the other’s problem with the issue and detailing how...Show More
Meetings Bloody Meetings 2012: Making Meetings More Productive

Meetings Bloody Meetings 2012: Making Meetings More Productive

This training resource will enable people to organise and chair meetings that are more effective and more motivating for those who attend, and provide training for professional effective meetings. In a nightmarish court, a cynical manager is...Show More
Recipe for Change

Recipe for Change

TV chef Rick Stein’s Seafood Restaurant has grown considerably in the last few years. Rick and his colleagues identify the factors that that have helped them implement change successfully. These are universal messages that can be helpful to any...Show More
Building Relationships

Building Relationships

Cutting Edge Communication

For a team to work effectively together there must be relationships built of trust, understanding and mutual respect. Marcus sets up a speed socializing exercise to give staff an insight into building long lasting relationships. Steve is chosen...Show More