Tertiary Catalogue

This short video will show you how to clean all kinds of things your hands, some countertops, and maybe even some other stuff! That might sound boring, which is why we decided to make the most hysterical video we could. You should also learn a new song that we're betting will be stuck in your head soon. Enjoy! Show Less

What to do when you're sick, how to cough or sneeze, where to stand when you're talking to others - this video has it all. Plus a few more surprises like grammar lessons, fashion advice, and possibly a message everyone needs to hear that nobody else has ever been willing to put on video. This is far and away the most entertaining hygiene training you'll ever see. Have fun! Show Less

More of us are wearing personal protective equipment now than ever before, and most of us are doing so without having been trained in the proper ways to put it on and take it off. This short training video will walk you through the proper order for both putting on and removing PPE, and it also covers when to wash your hands (hint - it's not just when you're done). Since improper removal of PPE can negate the entire purpose of having put it on in the first place, this is probably important training for anybody who will be in a position to wear it. And don't worry, we made it as entertaining as we could because, well, that's what we do. Another training video from The Jeff Havens Company, where we offer serious solutions in a seriously funny way. Learning Objectives: - Steps for putting on and removing various forms of PPE - Understanding when and how to practice good hand hygiene during the PPE removal process Show Less

One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do the latter. Although you'll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though, it isn't pretty. Show Less

One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognise and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You'll also learn a secret about pandas that might help you avoid catastrophe. Enjoy! Show Less

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you'll wonder how the whole thing doesn't explode at the end. (Answer because we didn't have the budget for it.) Enjoy! Show Less

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a step-by-step process for talking with anyone who doesn't want to follow your face covering policy. You'll also see several examples of how not to talk to them, since those ones are a lot of fun to film. Show Less

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of empathy, unhelpful insults, this video has it all! (Hint: the unhelpful insults aren't actually a good approach, in case you were wondering. But sometimes it helps to see things done wrong in order to learn how to do them right.) Show Less

It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a creative use for face coverings, and at least one option that you probably shouldn't let people wear. Just because this is a serious subject doesn't mean we can't have a little fun with it. Enjoy! Show Less

The handshake has been our go-to greeting for several centuries, but there are times when you might not be willing or able to offer one. This short training offers several alternative greetings to the handshake and helps alleviate any confusion or embarrassment that might result from offering a greeting different from the one others are expecting. As we work to establish new norms in a post-pandemic world, this simple training should help everyone move forward quickly and comfortably. You'll also see a handful of failed attempts at greeting others, because there's no reason we can't have some fun with this. Another training offering from The Jeff Havens Company, where we provide serious solutions in a seriously funny way. Show Less

As restrictions across the world begin easing and people start returning to work, how best to do that is a new and important question; after all, none of us has ever had to do this before. This short training video offers several simple strategies to make your return to work as seamless and comfortable as possible. It also mentions burritos and inflatable pool toys, which means you might end up enjoying this training more than you maybe thought possible. Another training video from The Jeff Havens Company, where we offer serious solutions in a seriously funny way. Learning Objectives - Emphasise the importance of staying home if you are feeling unwell - Develop respect for people who see this situation differently than you do - How to view your company's return to work policies in a positive light, rather than as a collection of punitive measures. Show Less

None of us wants to test positive for COVID-19. However, if it does happen, it's important to know what to do next. This short training video will walk you through all the important steps to take in the event of a positive diagnosis, from self-isolation all the way through to recovery. This might be information you'd think every one of us would know by now, but it can't hurt to make sure that's true. Besides, we managed to put a few things in here that might actually make you smile a little. Another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way. Learning Objectives: - Strategies for reducing the chance of infecting others - Understanding when it will be safe to resume normal activities following a positive diagnosis - Knowing which symptoms should prompt a call or visit to a medical professional Show Less

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale and totalling up different denominations. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of purchase can influence a customer’s buying decisions. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale stock in a skate shop. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that customers are given the correct change for their purchases, even when the POS system is unavailable! Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a timesheet, including times in 12-hour and 24-hour format. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale weekend. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Back injuries are among the most debilitating and life-changing injuries a person can sustain. This video covers the proper use of back braces, as well as a couple ways not to use them. You'll also find out how to protect your back without any equipment at all, and you'll probably see something you should never do to anybody stronger than you are. Show Less

This video will encourage you to keep your brains inside your head, mostly so they won't get cold but also so you won't die. Get ready for a slightly different safety video than you're used to; we got sort of tired of doing things the way we usually do. But be warned, this video gets a little messy. We think you'll have fun watching it, because we sure had fun filming it. Show Less

Breathing is awesome. You probably do it at least twice a day. Which means you might want to protect your lungs from dust, vapors, fumes, gases, and exceptionally smelly people. This video will show you which kinds of protection to use in which situations, as well as how to use them all correctly. You'll also see some fun things to do at work when you're bored. Enjoy! Show Less

In this video you'll learn how easy it is to suffer hearing loss in the workplace, and how to prevent it. You'll also learn the difference between 80 decibels and 85 (which is not as obvious as it should be), and there might be some other stuff in here too. We can't remember. Show Less

Knees. They're sort of weird-looking, but that doesn't mean you should mistreat them. This video will discuss multiple simple ways to protect the most vulnerable joint in your body. You'll also see a terrible way to motivate your coworkers, and there might be some random idiocy thrown in here just for laughs. Just because it's a safety video doesn't mean you can't enjoy it. Have fun! Show Less

This video details several simple ways to protect your hands, which are the most commonly injured body part in the workplace. You'll discover multiple types of gloves, a great way to make your coworkers leave you alone, and how big a difference five seconds of prevention can make. You'll also discover something that nobody should ever, ever wear. Show Less

Your eyes can be annoying. They get itchy, and sometimes they look at things you'd rather never have seen. But since eye drops are cheap and you can always look away from weird things, you probably shouldn't permanently destroy your eyeballs. This video will help make sure you protect them properly, and it's way more fun to watch than most of the stuff people post to your social media feed. Enjoy! Show Less