Tertiary Catalogue

Retail

Contains 13 Videos

Episode 5: Needs and Objections

Episode 5: Needs and Objections

Sales Essentials

Chapter 1: Ask Questions Ask open questions. Keep control of the interview. Chapter 2: Research The customer. The product. The relationship. Chapter 3: Set Objectives Prepare alternatives. Look for other customers for your products. Look for...Show More
Episode 3: Control and Close

Episode 3: Control and Close

Sales Essentials

Chapter 1: Closing the Sale Watch for buying signals. Ask for the order. Then keep your mouth shut. Chapter 2: Explain the Benefits Sell the benefits, not features. Relate the product to the customer's needs. Chapter 3: Meet...Show More
Episode 4: Difficult Sales

Episode 4: Difficult Sales

Sales Essentials

Chapter 1: The Dictator Dictators hold strong opinions that you’re not going to change. Encourage them to talk. Don’t interrupt – let them reveal their prejudices. Their vanity can be used to close a sale. Chapter 2: The Ditherer The key...Show More
Episode 2: Consultant Selling

Episode 2: Consultant Selling

Sales Essentials

Chapter 1: Being a Consultant When you’re selling a service rather than a product, it’s even more important to build confidence and trust with your client. Try to identify their uncertainties, and help remove them through information and...Show More
Episode 1: Closing Sales

Episode 1: Closing Sales

Sales Essentials

Chapter 1: Keep Trying Know what you’re going to say when you close – prepare your closes. If your first close fails, use recovery lines to get back on track. Persist by chasing up opportunities, expanding offers and keep the door open to new...Show More
Minimise Theft

Minimise Theft

Success in Retail Series Two

Although most people love retail shopping and are there to buy products or services, the reality today is that theft is a significant part of the retail environment. So, as an employee, a big part of your job is to help stop this. But how do you...Show More
Organise and Maintain Work Areas

Organise and Maintain Work Areas

Success in Retail Series Two

When you go shopping, the first thing that stands out is how clean a shop is. If it’s dirty or just plain messy, chances are you’ll walk straight out. As an employee, a dirty workplace also means more hazards for you. With a focus on one of...Show More
Perform Stock Control Procedures

Perform Stock Control Procedures

Success in Retail Series Two

In a successful retail business, your stock will turnover frequently. The more people buy it, the more you’ll need to replace it. But how do you actually keep track of what’s come in, what’s gone out and what’s out the back? In this...Show More
Ethics and the Consumer

Ethics and the Consumer

Shopping, it's a pastime many of us know well. In fact for many people shopping is the ultimate leisure activity. Everyone loves a bargain, but how often do we think of the origins of the products we buy? Who made these products, under what...Show More
Apply Point of Sale Handling Procedures

Apply Point of Sale Handling Procedures

Success in Retail Series

The financial aspects of any retail store are vital to business success. It needs to be fast and accurate to help keep the business flowing well. Critical to this is good Point of Sale (POS) service and practice. This incorporates understanding...Show More
Customer Service Excellence in the Retail Industry

Customer Service Excellence in the Retail Industry

Success in Retail Series

The retail industry is one of the biggest and most exciting industries to work in, but to succeed you need to know some very important skills. This inspiring and instructive series examines three key skill areas of the retail industry; customer...Show More
Occupational Health and Safety in the Retail Industry

Occupational Health and Safety in the Retail Industry

Success in Retail Series

In Australia, accidents in the retail workplace cost millions of dollars per year in direct costs and loss of production. Every year many people suffer a long-term injury, which affects their ability to work and enjoy life. Some even die....Show More
OH&S: Duty of Care in the Workplace

OH&S: Duty of Care in the Workplace

These days it's vital that all employees as well as management are aware of Occupational Health and Safety, but the major issues of hazard control, good design, housekeeping and cooperation can sometimes be hard to apply in context. This...Show More