Tertiary Catalogue

Working in a team brings together colleagues with diverse experiences and knowledge skills from all over. These insights are invaluable in the workplace, especially when things go wrong. Even though Dan ’has just started working at the bookstore, he brings a lot of experience to the job. Paul and Lucy discover that sharing the load in times of stress is in everyone’s best interests, especially particularly during the lunch rush. Martin discovers realises the importance of safety on a construction site means there’s no room for pride. Interactive questions throughout this video help learners to understand the importance of teamwork, and practical ways to develop this skill in the workplace. Show Less

Taking the care and time to gather information and analyse a situation could be the pivotal steps that prevent workplace injuries and unhappy customers. Even though Lucy is eager to do well at her new job, she quickly learns that she doesn’t know everything just yet. And when Martin reacts too quickly to an unhappy client, he discovers that there are steps to be taken before making any rash decisions. Learners interact with the scenarios being played out in the kitchen and construction site as they develop their soft skills to solve problems in the workplace. Show Less

Communication in the workplace is more than speaking and listening, as Emma, Lucy and Martin quickly learn. Whether you are serving a customer, receiving instructions, or being assertive in the interests of safety, understanding messages and being understood and understanding others is pivotal in the workplace. As viewers interact with demonstrations of both ineffective and positive communication in retail, service and construction settings, this interactive video aims to develop young adult learners’ soft skills to improve communication in the workplace. Show Less

Dehydration can be a problem in the workplace, no matter where you work. It can lead to accidents, illness and injury. Being aware of the signs and symptoms of dehydration can help to avoid these problems. This animated health and safety training video snippet highlights one way to keep an eye on your level of hydration while at work. Show Less

It's important to remember to carry out a risk assessment regularly by looking out for hazards and reducing risk. This snippet outlines the differences between risks and hazards and is a reminder to "stop, look, assess and change" any hazards you see in the workplace. Show Less

Being distracted by your mobile phone at work can affect more than just productivity. Distractions caused by mobile phones can raise serious risks in many different situations . This animated safety training video snippet is a reminder to avoid being distracted by your mobile phone in the workplace or while driving. Show Less

Create a wow response by quality preparation and interview skills. Arriving on time for interview, looking sharp and well-laundered are just a few of the many steps towards getting the job. Be familiar not only with the job, but the company and the industry it is in. Do your research. Have a clear, direct and correctly punctuated résumé; itemize your skills, education and experience without drowning people in information. The interns learn to develop their ability to talk up their strengths with simple yet powerful examples. The more they practice job interview answers the better they become. They learn to beware of being vague, adding too much information or asking the wrong questions. Show Less

Welcome feedback without defensiveness and continually improve. Dion hears some tough feedback from Carol who explains why she would not hire him. It’s important for everyone to welcome feedback – both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy document. Dion is taken aside by Marcus to discuss his behavior and Marcus encourages to perform better. Dion deals with the setback well, an opportunity to learn from mistakes. Tammy seeks advice on how to give Sanjay feedback. Marcus leads a session on how to give and receive constructive feedback. Dion and Carlos give each other feedback and Casey gets feedback from Tammy. Everyone learns to appreciate feedback. Show Less

Find ways to learn new skills, manage your emotions and speak impressively. Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion’s performance to date. Steve advises intern Tatiana to be a sponge and soak up new ideas and courses in order to remain valuable to her employer. Carlos wants Steve to be his coach and Dion asks Michael if he can work alongside him. Dealing with difficult people is a major skill for anyone, as Carlos discovers when Steve teaches him to be Zen in conflict situations. Serena coaches Dion and Tatiana to present themselves positively and ‘talk up’ their skills. And Carlos encourages Dion to apologise to Carol, which he does. Show Less

Surprise people with knowledge, experience and self-awareness. Dion considers he is a hot new prospect for the company but Michael tells him he’s arrogant, snarky and a know-it-all. Sam, Serena and Steve help the interns to recognise their strengths and to surprise people with their research and knowledge and show how it can be of benefit to the company. Sometimes people have skills that can be built into strengths. Tatiana concedes she is argumentative; Steve explains that seeing the other side of things is a strength when it comes to understanding a client’s perspective. It is also an asset in negotiation and customer skills. The interns both acknowledge they have learned more about themselves and their attitudes to work – and self-awareness is critical for improvement. Michael is touched by Dion’s genuine passion for his work and ends up telling Dion none of the staff liked him when he first arrived. Show Less

Plan for success, manage yourself efficiently, prioritise to get results. The Cutting Edge team can be messy and organised, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey’s Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially when one is new to the job. The best way to get organised is to determine priorities. Sherry explains how to break things down in order of what needs doing first, second and later. When it comes to planning, Marcus shows how without a plan for the emergency drill, nothing goes right, and Serena ends up injured at the bottom of the stairs. One person’s lack of organisation creates a ripple effect on the team. The interns learn about the importance of being on time and keeping promises, and how to best manage pressure and multi-task effectively. Show Less

Speak at meetings, volunteer to help and collaborate with others. It’s ‘Blue Moon’ day at Cutting Edge. Marcus tells his team it’s about pulling ideas out of the blue and working on them collaboratively. Dion has trouble staying awake but learns that his body language shows he is not interested. He discovers the importance of contributing to meetings, not just giving smart remarks. When Michael and Sam argue about mess, Sam is quick to point out Michael needs to complain less and actually share the workload to resolve it. The interns are encouraged to be resourceful, solve problems and show initiative. When Serena reports a breach of office security, Dion volunteers to do something about it. His disguise to test security doesn’t fool Carlos, but he is praised for his willingness to help solve the problem. Marcus is proud when Dion suggests ‘Do your best every time’ at the team training session on service. Show Less

Speak with confidence, overcome personal blocks and be assertive. Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive words like “I think” and “maybe” will convey a more positive impression. Casey gets some helpful coaching from Sanjay who has no issues with being assertive. Carol and Michael inform Dion that assertiveness is not a matter of wearing power glasses. Good advice is given about changing negative thinking. Steve coaches Tatiana in turning situations to their best advantage and the importance of requesting help. Show Less

Dress for success, be enthusiastic and introduce professionally. The new Cutting Edge interns, Dion and Tatiana have not got off to their best start. Dion is very casual about arrival times and what he’s wearing to work, while Tatiana is negative and blasé. Carol and Steve explain the importance of dressing appropriately for work, and the necessity of a firm handshake and good eye contact. Serena sets Dion straight on the importance of details (such as knowing her correct title and name) and listening politely when others speak. Show Less

Be clear about your goals and steps to achieve them and persist. It’s time to get serious about goals – but not Dion! Everyone at Cutting Edge knows the importance of goals: Carol is always setting them, Steve wants to be best in sales, Tatiana would like to be an international attorney. Dion wants to be president of the United States – but he has no steps in place to achieve this, and he must be realistic. Goals must be specific, and Dion must make his goals measureable and achievable by putting viable steps in place, they must be relevant and achieved within a set timeframe (SMART goals). Persistence is needed to get through the challenges and obstacles. Show Less

Project positively, listen and respect others and be clear and engaging. Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings. Show Less

How do employers assess a new employee at the end of the probationary period? In this collection, experts talk about strategies used when a new employee isn’t performing as expected, rewards given when targets are exceeded, and training opportunities in business, hospitality, manufacturing and health. Show Less

Congratulations - you’ve got the job! In this collection, recruiters in business, hospitality, health, and manufacturing industries talk about the induction process, the probationary period, what’s expected of a new employee, the type of feedback to expect, and other tips to make a good first impression. Show Less

A good job application can help a candidate stand out from the rest, so what are the key elements? In this collection, industry experts across the field talk about the job application process from recruiting to social media checks in the hospitality, business, health, and manufacturing industries. Show Less

Psychometric testing is a key stage in the recruitment process for many employers. Understanding what’s involved in the testing process can prove invaluable for employee candidates. This interview-led documentary style programme explains what psychometric testing is and why it’s used, the various types of psychometric tests candidates might encounter, how to prepare for tests, and the advantages and disadvantages of psychometric testing. Those interviewed for the programme include Mandy Jones, careers consultant at Cardiff University, clinical psychologist Dr Simon Kensella, Melissa Martin, director of the Clarity Group, Becky Bevans, HR consultant for Pardos Bevans Consulting, and Prue Laurence, consulting psychologist and director of Psylutions. Suited to senior secondary and TAFE for those seeking employment or a change of career, it is also a great resource in the fields of psychology, business studies and career counselling. Show Less

Do we live to work or work to live? The universal struggle to find a balance between work and life outside work is explored in this engaging, street-style programme. People from a diverse range of industries are asked about their work and how they attempt to lead a healthy, fulfilling life. How important is it to be passionate about ones work? How does financial stability affect ones self-esteem? What has the impact of technology, especially the internet, had on the way we work? This insightful, fast-paced resource is ideal for any viewers in middle to senior secondary audiences keen to understand more about the world of the work and how it shapes our identity. Show Less

The workforce is constantly changing. Career pathways take many twists and turns during the course of an individual’s life. Today, most jobs or careers involve a requirement for initial and ongoing learning and training. This program explores learning pathways, including professional careers through university degrees, vocational options and training and post-graduate and ongoing training. Featuring interviews with Joanne Tyler from Monash University, and Donald Warren from NMIT in Melbourne, it offers a range of perspectives on how formalized institutional and on-the-job learning can open up a wide range of vocational and career opportunities for people of all ages. It is an excellent resource for those at secondary school who are considering undertaking further learning in a post-secondary environment; those who have already left school; and those who may be looking to change careers. Show Less