Tertiary Catalogue

In Acids in Industry, we look at what acids are, how they're made, and how they're used in steel making and agriculture. We also take a quick trip back to the 1770s to look at how acids were used by Captain James Cook to save his crew from the disease that killed more sailors than shipwrecks and sea battles! Show Less

Cities are one of our greatest inventions, they bring us together and drive wealth - but as more of us flock to live and work in them, we need to find ways to make them greener, more sustainable and efficient places to live. Physicist Dr Niraj Lal explores some of the engineering solutions driving change. To see how we’ll keep our growing population moving he visits the construction site of the largest public transport system ever undertaken nationally and discovers how engineers are finding ways to replace concrete - one of the biggest CO2 emitters in the world – with greener alternatives. Show Less

The purpose and benefits of effective team problem solving for business. Continuous improvement and maintaining Quality, Cost and Delivery (QCD). The Deming Cycle (PDCA) as the basis for most formal problem solving procedures. Using timeline graphing to plan and prioritise the stages of a problem solving procedure. The role of process flow charts, base lining and productivity needs analyses. Gathering data and taking measurements to quantify situations and identify patterns. Show Less

Characteristics of effective teams. Types of teams. The benefits of well run teams and the impact on quality, cost and delivery (QCD). The purpose and process of team reviews. Conflict and conflict resolution in teams and the role and attributes of the team leader. Show Less

The importance of problem solving in determining the root cause of a problem to stop it from reoccurring. Root cause analysis using the 5 Whys technique and Fishbone or Ishikawa diagrams. Using the PDCS (Plan, Do, Check, Act) technique or the Deming Cycle to test proposed solutions. The 'Go to Gemba' approach. Show Less