Collecting personal information
The personal information you provide to us is collected to enhance your use of the Site and the Platform, to improve the Site and the Platform, and to keep you informed of our products and services that might be relevant to you. It is also collected to allow us to provide the functions and services offered on the Site and the Platform to you.
Other personal information we collect from you is for the purpose of providing our services. The types of personal information we collect from you includes your contact details such as name, email address, phone number, job title, student or staff group, and institution name. We will generally collect personal information directly from you. We may collect your personal information in any of the following ways:
- when you log on and access the Platform;
- when you access our Site and provide your personal information;
- during conversations and/or correspondence between you and the ClickView team;
- when you complete a transaction with us;
- when you otherwise elect to provide personal information to us; or
- from third parties such as your institution.
If someone other than you provides us with personal information about you that we did not ask for, we will notify you, as soon as practicable that we have received this personal information. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
When you visit the Site we may attach a “cookie” called CVONLINE2 to your computer’s memory. This “cookie” is a small text file which assists us to store session information when you are logged into the Site and to facilitate seamless access between our different services. The cookie will expire after 1 day.
If you choose to do so, you should be able to configure your computer so that it disables “cookies” or does not accept them, however, this may impact the functionality of the Site.
Use and disclosure of information
If we have obtained your personal information through your use of the Platform (for example, when you log-on to use the Platform) or from your institution in connection with your use of the Platform, your personal information will be securely stored by us and not used for any purpose other than to enable your continued use of the Platform.
If we have obtained your personal information through your use of the Platform (for example, when you log-on to use the Platform) or from your institution in connection with your use of the Platform, we will not use your personal information for marketing purposes and your personal information will not be stored on our customer relationship management (CRM) system.
You can, at any time, opt out of receiving marketing material from us by contacting us using the method set out below or, where we have sent you electronic marketing materials, by using the unsubscribe link within the communication. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request to be removed.
Accuracy of your information
We take all reasonable steps to ensure that your personal information held by us is accurate and up-to-date. If you believe that any of your personal information is inaccurate, please contact us using the method set out below and we will take all reasonable steps to correct it within a reasonable time.
Third Parties and your information
Disclosure of Information Overseas
Your personal information will not be transferred or disclosed to any recipient in a foreign country.
Storage and security
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. Our security measures include tiered access to the Platform, password access for administration accounts that are changed every 30 days, use of encryption software for traffic on the Site and the Platform, and recording systems of access to the Platform. These security measures are designed to ensure your personal information is not subjected to unauthorised access, loss or misuse. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us using the method set out below.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to de-identify your personal information or destroy your personal information securely.
Variation and consent to variation
Access to information we hold about you
If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions allowed under the Privacy Act. You may request this information by writing to:
Privacy Officer, ClickView Australia Pty Ltd
Suite 125, 26-32 Pirrama Road, Pyrmont, New South Wales 2009
or sending an email to us at email@example.com
When contacting us you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.
Making a complaint
If you would like to make a complaint in relation to how we have handled your personal information, or about a breach of the Australian Privacy Principles, please contact our Privacy Officer using the method set out above with a written summary of your relevant complaint.
We will investigate your complaint and will endeavour to provide you with a written response within 30 days of receiving your complaint.